As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Job Description

Working directly with the Director of Sales Operations and Sales Operations Specialist, this role offers hands-on experience supporting sales processes, managing data, and assisting cross-functional teams to ensure smooth operations. You will collaborate with various teams, enhance communication skills, and gain exposure to client-facing tasks.

Primary Responsibilities

· Update documentation for sales processes, workflows, and standard operating procedures.

· Learn and understand the sales cycle from start to finish.

· Collect, interpret, and analyze data sets used to manage business operations.

· Collaborate with internal teams to support sales operations.

· Perform data analysis and generate reports.

· Assist in creating and testing new CRM and BI dashboards.

Candidate Profile

· Proficient in Microsoft Office tools.

· Strong analytical skills with attention to detail.

· Excellent verbal and written communication skills.

· Critical thinking and proactive initiative.

**Not ready to apply?**Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.