As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

• Establish and operate field quality strategy across the Americas (North, Central, and Latin America).
• Manage a team of Field Quality Engineers and contract auditors, assigning measurable operational activities.
• Implement and measure field installation quality metrics using reporting platforms such as Power BI.
• Drive cost reduction initiatives and support new product introduction, including installation materials and test sets.
• Ensure installations meet Ciena and customer standards through audits (field, remote, desktop).
• Govern field service bulletins, root cause analysis, corrective and preventative documentation.
• Build and maintain relationships with Regional Services teams and service partners to align quality expectations.

The Must Haves

• Bachelor’s degree in Telecommunications or equivalent experience.
• 10-12 years of experience in engineering, installation, and/or project management.
• Expertise in Telcordia quality standards and COE design specifications.
• Proven ability to collaborate with geographically diverse teams.
• Strong organizational and time management skills.
• Knowledge of AT&T TP-76300 and 400 standards is ideal.
• Experience in optical network installation (DWDM).
• Six Sigma background preferred.
• Experience managing teams of 10-20 direct reports.

Nice to Haves

• Familiarity with rack, cabinet, and shelf installation standards for optical and electrical cabling.
• Ability to lead teams across diverse cultures and languages.
• Strong analytic skills to perform trend analysis and recommend corrective actions.
• Exceptional written, verbal, and communication skills.
• Proficiency in MS Office, Visio, or Power BI.
• Process-oriented with keen attention to detail.
• Ability to maintain focus in a fast-paced, multi-task environment.

Pay Range

The annual pay range for this position is $120,400 - $192,200.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.