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National Customer Service Specialist
41-53 Pentex Street, Salisbury Brisbane QLD 4107, Australia Chubb
·
On-site
·
Full-time
·
1w ago
National Customer Service Specialist – Customer Service
Key Tasks & Responsibilities
• Inbound Calls (13 15 98):
• Answer and manage high-volume inbound calls from customers via the 13 15
98 service line for the country
• Provide prompt, professional, and courteous customer service on all
interactions.
• Strive for First Call Resolution
• Inbound Emails – National Customer Service:
• Monitor and respond to incoming emails for the national customer service
group mailboxes.
• Action requests, provide information, and escalate issues as appropriate.
• Billing Enquiries:
• Handle customer billing enquiries including invoices, payments, and
account statements.
• Provide timely resolutions or escalate complex issues to the appropriate
department.
• Job Logging:
• Accurately log new jobs and service requests received via phone, email, or
other channels.
• Assign work orders to appropriate teams and ensure details are recorded in
relevant systems.
• General Enquiries:
• Respond to general customer enquiries regarding products, services, or
account information.
- Supportive team structure with training provided
- Free Parking onsite
- Opportunities for career development and advancement
- Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
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About Chubb
Chubb
PublicChubb is a multinational insurance company providing property and casualty insurance, personal and commercial insurance, and reinsurance services to individuals and businesses worldwide.
10,001+
Employees
Zurich
Headquarters
Reviews
4.0
40 reviews
Work Life Balance
3.9
Compensation
4.1
Culture
4.0
Career
3.8
Management
3.8
78%
Recommend to a Friend
Pros
Supportive team and management
Interesting projects and challenges
Competitive compensation and benefits
Cons
Work-life balance varies by team
Career progression could be clearer
Room for improvement in processes
Salary Ranges
12 data points
Junior/L3
Junior/L3 · Market Analyst
1 reports
$55,902
total / year
Base
$48,610
Stock
-
Bonus
-
$55,902
$55,902
Interview Experience
2 interviews
Difficulty
3.0
/ 5
Duration
14-28 weeks
Experience
Positive 100%
Neutral 0%
Negative 0%
Interview Process
1
Initial Interview
2
Interview 2
3
Final Interview
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