Operations Support Specialist

We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Sydney.

The role is located in Rydalemere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal location to work.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role:

We are currently seeking an energetic and experienced Service Coordinator/Operations Support Specialist to join a newly created team, reporting to the Operations Support Supervisor/Administration Supervisor. Duties and Responsibilities include but are not limited to:

• Service Coordination of Field Technicians

• Dispatching and scheduling technicians to customer sites

• Raising of purchase orders

• Inbound/outbound calls & emails

• Customer service and general administration

About You

• Australian Citizenship or Australian Permanent Resident (PR)

• Experience coordinating/scheduling field technicians in a fast-paced environment.

• Enjoys working in a team environment.

• Able to work between hours of 7.30am to 4.30pm

• Experienced working with MS Office

• Excel

• Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)

• A customer centric focus

• Technical aptitude to pick up the industry and role quickly.

• Experience within customer service in a call centre/team environment (mandatory)

• Familiarity with KPI targets

What we will offer you:

• Competitive remuneration package

• Supportive team structure with all training provided

• Planning and support for progression towards any role within Chubb

• Working for a global organization which brings job stability and where you are treated like family

• Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Additional Information:

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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