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Security Officer

Choice Hotels

Security Officer

Choice Hotels

Chicago IL - Radisson Blu Aqua Chicago

·

On-site

·

Full-time

·

1w ago

Benefits & Perks

Healthcare

Dental

Vision

401(k)

Paid Vacation

Paid Sick Time

Paid Holidays

Paid Bereavement

Free Meals

Employee Discount

Free Parking

Healthcare

401k

Meals

Required Skills

Security

Supervision

Customer service

Interpersonal skills

Conflict resolution

CPR

First Aid

AED

MS Office

Outlook

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary:

The role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department.

Key Responsibilities:

Safety & Security Tasks (40%):

  • Conduct routine loading dock and employee lot inspections. Ensuring the area is kept clean and free of trash and debris prior to the start of each scheduled shift.
  • Conduct investigation and provide follow up to departments that violate dock cleanliness.
  • Responds to all emergency situations immediately. Takes appropriate action to safeguard guests, employees, and the hotel.
  • Reviews accident investigations to ensure accurate and complete reporting.
  • Conducting regular patrol of the property to ensure all areas are safe and secure.
    Team Development (40%):
  • Orienting employees to the department and hotel.
  • Providing on the job training on responsibilities.
  • Ensure that all security staff is versed and completely trained on all parking
    applications. This includes assisting staff on resetting server procedures, clearing ticket jams, reprogramming procedures at the gate as well as supply audits.
  • Ensuring security team takes on both a proactive property security and customer care/contact and support role.
  • Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
    Leadership Role (20%):
  • Promoting day-to-day awareness and providing security training for management and line staff.
  • Provide leadership and act as a liaison to hotel management and guests in absence of the presence of Security Manager or Director of Security.
  • Meet regularly with the Area Director of Facilities.
  • Attend event PreCONs when necessary.
  • Taking a leadership role with both the Security team and Safety Committee.
  • Requirements/Skills
  • Two years of Security experience, preferably at an upper upscale brand property
  • High School Diploma or GED
  • Supervision experience in a security related field
  • CPR/1st Aid/AED Certification
  • Solid knowledge of Sefety and Security operations
  • Strong interpersonal skills
  • Able to resolve conflicts, guests, supervisor and employee
  • Physical Demands
  • Ability to sit or stand for long periods of time
  • Ability to occasionally lift, carry, push, or pull up to 50 pounds
  • Ability to occasionally walk up and down stairs.
  • Visual ability to observe team members in the workplace, analyze operations and detect
    situations of concern

Requirement/Skills
High School graduate required
Associates/Bachelors Degree or equivalent preferred (additional training e.g. military, law enforcement and education is highly desirable)
Ideal candidate will have a minimum of one year security experience
Experience with MS Office applications and Outlook required
Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
Demonstrates strong verbal and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel

Physical Demands
Perform repetitive hand and arm movements
Ability to lift, pull, push up to 25 pounds
Ability to squat, bend, kneel and twist
Ability to stand for long periods of time
Ability to see, hear, speak, read and write legibly
Ability to reach with hands and arms, stooping, kneeling, crouching and crawling
Frequent sitting, standing and walking, which may be required for long periods of time up to 8 hours
Duties may involve climbing stair and walking inclines or uneven terrain

Other Information:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

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About Choice Hotels

Choice Hotels

Choice Hotels International is a hospitality company that operates hotel franchises including Comfort Inn, Quality Inn, Clarion, and other lodging brands. The company provides franchise services and reservation systems to independently owned and operated hotels.

1,001-5,000

Employees

Rockville

Headquarters

Reviews

3.8

28 reviews

Work Life Balance

3.6

Compensation

3.8

Culture

4.2

Career

4.0

Management

3.7

74%

Recommend to a Friend

Pros

Competitive compensation and benefits

Interesting projects and challenges

Good work-life balance and flexible environment

Cons

Some organizational bureaucracy

Career progression could be clearer

Internal communication could improve

Salary Ranges

64 data points

L2

L3

L4

L5

L6

Mid/L4

L2 · Business Analyst L2

0 reports

$65,000

total / year

Base

$26,000

Stock

$32,500

Bonus

$6,500

$45,500

$84,500

Interview Experience

49 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

37%

Experience

Positive 67%

Neutral 16%

Negative 17%

Interview Process

1

Phone Screen

2

Technical Interview

3

Hiring Manager

4

Team Fit

Common Questions

Technical skills

Past experience

Team collaboration

Problem solving