Summary

Chobani Information Technology is seeking a business-facing Senior Order-to-Cash (O2C) Product Manager to own and evolve the SAP S/4HANA O2C product roadmap. This role represents a **traditional product management function **within IT and serves as the primary interface between business stakeholders and SAP functional and technical delivery teams.

The ideal candidate brings strong product management discipline, a deep understanding of Order-to-Cash business processes, and the ability to translate business needs, pain points, and strategic priorities into scalable SAP S/4HANA solution offerings. This role will partner closely with Sales, Customer Service, Finance, Supply Chain, and Operations, while working day-to-day with SAP functional experts, system integrators, and enterprise technology teams to deliver measurable business value.

Responsibilities

• Own and maintain the SAP S/4HANA Order-to-Cash product roadmap, ensuring alignment with Chobani’s business strategy, growth initiatives, and operational priorities.

Partner directly with business stakeholders to understand:

• Business objectives, end-to-end O2C processes, and pain points

• Commercial, customer service, billing, credit, and collections needs

• Opportunities to improve customer experience, cycle time, accuracy, and financial outcomes

• Translate business needs into clear product initiatives, solution options, and prioritized backlogs leveraging SAP S/4HANA standard capabilities.

Build and maintain a business priority backlog, ensuring:

• Business priorities are clearly articulated and understood

• Expected benefits, value drivers, and outcomes are defined

• Tradeoffs and sequencing decisions are transparent and aligned

Assist business partners in developing business cases that clearly communicate:

• Business rationale and strategic alignment

• Quantified and qualitative ROI

• Expected operational and financial benefits

Partner with SAP functional leads, SAP consultants, and technology partners to:

• Scope proposed solutions and level of effort

• Estimate delivery timelines and required resources

• Define budget requirements and delivery assumptions

• Serve as the primary product interface between business users and SAP functional experts, ensuring shared understanding of requirements, solution options, and delivery constraints.

Collaborate closely with:

• SAP functional and technical teams

• SAP Basis, Infrastructure, and Cyber Security teams

• Other Enterprise Application product and delivery teams

Guide initiatives through the full delivery lifecycle, supporting:

• Roadmap planning and prioritization

• UAT planning and business readiness

• Adoption, value realization, and continuous improvement

• Track and communicate product outcomes, adoption, and realized value tied to O2C initiatives.

• Participate in governance forums, steering committees, and planning cadences to ensure alignment across IT and business leadership.

Requirements

Qualifications:

• Bachelor’s degree in Business, Information Systems, Supply Chain, Finance, or a related field; MBA or advanced degree preferred.

• 5+ years of experience in product management, business systems, or enterprise application roles with direct exposure to Order-to-Cash processes.

Strong understanding of SAP S/4HANA O2C capabilities, including:

• Sales Order Management

• Pricing and Rebates

• Billing and Invoicing

• Credit Management and Accounts Receivable integration

• Demonstrated experience building product roadmaps, managing backlogs, and prioritizing work based on business value and ROI.

• Proven ability to partner with business stakeholders to develop business cases and value-based justifications.

• Experience working with system integrators and technology partners to scope, estimate, and plan delivery efforts.

• Strong communication, facilitation, and stakeholder management skills across technical and non-technical audiences.

Preferred Skills:

• Experience working with SAP consultants or system integrators on ERP initiatives.

• Familiarity with Agile, Lean, or hybrid delivery methodologies in enterprise environments.

• Experience in manufacturing, CPG, food & beverage, or consumer goods organizations.

• Exposure to global or multi-entity SAP landscapes.

• Experience supporting SAP S/4HANA upgrades or transformation programs.

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