Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are now recruiting the services of a Leathergood Repairer to join our Aftersales Team in our new in-house Sydney Workshop.

ABOUT THE JOB

At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Aftersales service is an important area that is key to strengthening the client relationship. We believe that only Chanel Artisans are able to repair and restore our creations while guaranteeing integrity.

WHAT IMPACT YOU CAN CREATE AT CHANEL

The Leathergood Repairer will provide an exceptional level of repair support and assist in providing an inhouse repair service for a seamless Aftersales journey for our clients.

YOU ARE ENERGIZED BY

Continual learning and career development across global standards while working with leather goods, of all categories, to repair and refurbish so that they can continue to serve our clients. You will enjoy communication across all levels to support the retail teams as they promote the Chanel aftersales program.

WHAT YOU WILL DO

• Work within established After Sales Service guidelines to assess viability of repairing items.

• Provide a professional assessment of all repair requests, adhering to the Global aligned service level agreement and complete appropriate documentation regarding tracking of repair items.

• Perform technical repairs for all Leather goods and other potential categories according to company standards and guidelines.

• Assist with inventory management of all Spare Parts and all selling Stock on Hand

• Assist with the ordering of required spare parts for all repairs liaising with the Global After Sales Department weekly.

WHAT YOU WILL BRING

• Professional training in the art of saddlery and/or leather craftsmanship

• Strong knowledge and experience working with various types of leather / skins.

• Skilled in pattern making and production methods including the processes related to the execution of a product from the design stage to the making and aftercare to ensure its highest quality is preserved.

• Intermediate proficiency in Microsoft Office applications

• Ability to manage relationships and expectations on various levels

• Advanced experience in Quality of luxury leather pieces would be highly advantageous

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills and career through formal training programs (in-house and externally), coaching and more.

Chanel is committed to rewarding people competitively and offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application as we value the perspective, experience, and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.