Title: Workday HCM Senior Experience Manager

Location: London Headquarters

Reports to: Head of Core People Solutions

Contract: Permanent, Full Time

About the Global People Solutions Team at CHANEL:

The Global People Solutions Team at CHANEL is tasked with crafting a distinctive people experience that reflects CHANEL's identity as a human-centered employer. We achieve this by harnessing the power of people data and an ecosystem of digital solutions that align with our strategic ambitions in Organization & People development.

Central to this ecosystem is Workday, which serves as an indispensable repository for core people data. At CHANEL, we are committed to managing the Workday experience in-house with the support of a dedicated global team of senior functional analysts. These analysts collaborate closely with the broader Organization & People community and IT partners to enhance our internal utilization of Workday while preserving the integrity of this critical system.

We are seeking a highly experienced HRIS professional with exceptional Workday proficiency to play a crucial dual role.

This senior individual will not only be tasked with executing complex technical configurations, proactively troubleshooting issues, driving innovative solutions, and leading key projects within the Workday ecosystem, but will also serve as a guiding force, mentoring and nurturing the development of junior team members.

Reporting to the Head of Core People Solutions and based at our London headquarters, this role is pivotal in both shaping our Workday strategy and fostering the growth of our internal talent.

Your Role @ CHANEL:Your Role: As the Senior HRIS professional at the helm of our Workday platform, you will be entrusted with the complete ownership of the full HCM suite, deftly orchestrating all aspects of its configuration and functionality to meet our ambitious business objectives. Your expertise will be instrumental in steering complex Workday projects, meticulously crafting and implementing solutions that encapsulate the full spectrum of HR processes. Your day-to-day responsibilities are crucial in leading our organization through transformative initiatives, ensuring the flawless execution of HR solution testing, and continually enhancing our controls, data integrity, and system efficiencies. With your superior communication abilities, you will adeptly manage priorities, facilitate critical discussions, challenge conventional thinking, and cultivate meaningful stakeholder relations, all while ensuring that our Workday HCM suite operates at the pinnacle of its potential.

Your Impact at CHANEL:

Combining the mastery of Core HR module configurations, the presentation of new Workday features to leadership, and the drive for continuous enhancements, this role requires an individual who can act as a strategic advisor and the primary point of contact for the People Solutions team. The Senior HRIS professional will navigate the evolving landscape of Workday, leveraging tools like Workday Extend, BOTs, and RPAs to deliver value-added services. They will manage the configuration, maintenance, and progression of tenant setups, business processes, and bi-annual releases, ensuring seamless operation and advancement.

By delivering exceptional customer service and resolving complex issues promptly and effectively, they will uphold our commitment to excellence. As a mentor and coach, they will guide users through configuration tasks, providing expert advice on system and process implications. Collaborating with the People Analytics team, they will ensure functional data mapping, data catalog, and core referential integrity.

The role continuously seeks feedback to refine configurations and leads Workday data stewardship. Evaluating existing configurations and incorporating end-user feedback, they will suggest and implement enhancements. Leading data purging activities, they will maintain consistency across applications, all while serving as a strategic advisor and key contact point, ensuring that the People Solutions team's strategic vision is flawlessly executed and continuously improved.

Your Drive:

• You are adept at technical configurations, excel in spreadsheet formulas, and thrive on the challenge of coding within systems—skills that are vital for the efficiency and success of our digital solutions.
• Your commitment to exceptional service and client satisfaction is at the heart of your professional ethos, setting the standard for service excellence.
• With a natural talent for detailed analysis and critical thinking, you consistently deliver high-quality work, even under tight deadlines.
• You take the initiative, seamlessly managing multiple projects while ensuring continuous improvement and innovation in your approach.
• Your ability to navigate complex matrix organizations and thrive in international settings equips you to mentor and drive forward the strategic ambitions of the team.
• You are meticulous in documentation, which supports your passion for mentoring, and ensures that our practices are transparent and replicable.

What You Bring to the Role:

• Minimum of 5 years of in-depth experience with Workday HCM full suite implementation and administration
• Demonstrable experience with project leadership and project management tools
• Proficiency in data migration and previous functional involvement in integration development
• Adept at managing third-party service providers
• Comprehensive understanding of HR functions and thorough experience with HR systems
• Proven track record within a matrix organization and/or on complex projects
• Exceptional communication skills in English, both verbal and written (proficiency in French is advantageous)
• Adaptability to a dynamic work environment
• Ability to switch between proactive and anticipatory problem-solving modes
• Skill in synthesizing and prioritizing inputs from various sources
• Advanced proficiency with MS Office, particularly Excel and PowerPoint; mastery in VBA, Macros, and Python is highly desirable
• Previous consultancy experience or having led multiple Workday deployments from start to finish is preferred

What You Will Gain from This Experience:

The opportunity to join a Global Organization and engage in a multicultural workplace The chance to collaborate with numerous subject matter experts in designing and delivering a robust HRIS service to the P&O Team and the wider business The experience of working with diverse teams, individuals, and projects for one of the world's premier luxury brands.