Why This Mission:

The ambition of WFJ in SEAA is to leap ahead and build comprehensive Watches and Fine Jewelry capabilities to drive brand and client growth, with a clear long-term ambition to establish key capabilities within each market.

Strengthening our backbones is key to achieve our vision above and this can only be achieved by devising right merchandising and stock strategies in mid and long term. In this role, you need to be strategic, visionary, and exhibit strong leadership in guiding SEAA markets’ development while possessing operational skills to support SEAA markets as needed. From this perspective, this role needs to collaborate seamlessly with markets and global teams. This role will also drive continued transformation of our operating model with more sophisticated processes and tools to empower sustainable business growth.

Impact You Can Create In The Role:

Reporting to the Watches and Fine Jewelry Director, SEAA, this role will lead the sales forecasts, stock management and supply chain processes of Watches and Fine Jewelry (WFJ) in SEAA and SG, working in close collaboration with markets and WFJ division (global team).

In alignment with the strategic vision to strengthen SEAA’s Watches and Fine Jewellery business, this role will leverage Singapore’s status as a pivotal luxury retail hub to drive and oversee the implementation of innovative retail and operational initiatives.

The role will establish robust operational frameworks and set performance standards that serve as models for adaptation across all SEAA markets. It will not only ensure the effective transfer and scaling of best practices but also promote seamless cross-market collaboration, thereby elevating retail standards and underpinning sustainable business growth for Watches and Fine Jewellery throughout the region.

BUSINESS STRATEGY

• Drive SEAA merchandising strategies, set product priorities, KPIs and contribute to the region’s strategic plan

• Build SEAA’s mid- and long-term sales projections, and establish budget management principles, assumptions and guidelines

• Drive WFJ operations transformation and manage all related business and supply chain changes in SEAA. Co-work with North Asia to lead regional and markets’ implementation of new supply chain models, systems, processes, and workflows

• Communicate SEAA WFJ vision to division (global team) – Supply Chain, Merchandising and Marketing – to ensure regional needs and priorities are integrated into global plans

• Establish close relationships with markets’ management teams (Managing Directors and General Managers). Analyze and provide in-depth insights on local WFJ business strategies. Also, to identify local talent gaps and co-build local merchandising expertise

• Build cross-department synergy with Regional Marketing, Retail and Learning, High-end, teams

• Lead Merchandising community towards a more strategic and business-oriented culture

• Monitor and analyze product performance and sales trends to draw insights for further actions. Produce regional business reports

• Monitor new product launches, and formulate necessary action plans to support the launches in partnership with other departments

• Drive Merchandising projects and new initiatives for SEAA to always seize new business opportunities

• Participate in global and regional projects, coordinate regional resources, conduct necessary tests, and provide feedbacks

• Set parameters and clear governance on evaluating effectiveness of merchandising and supply chain processes

FORECASTS, PRODUCT ASSORTMENT & STOCK MANAGEMENT

• Act as the advisor to Regional WFJ Director on business development opportunities related to demand planning, assortment, and supply chain process enhancements

• Act as the voice of SEAA on regional and markets’ sales ambitions, orchestration plans and needs

• Liaise with division Supply Chain on production planning and replenishment plans to attain regional ambitions

• Provide forecasting frameworks to markets to improve forecast accuracy and stock efficiency, validate demand planning and assortment plans from markets

• Develop regional and markets’ sales and stock simulations to prepare for sales fluctuations

• Build product assortment strategies that are adapted to SEAA markets’ needs (WFJ and Fashion networks)

• Define model stock guidelines to ensure the right level of presence for Watches and Precious Jewelry by distribution channels

• Define and monitor sales and stock KPIs for SEAA (Forecast accuracy, stock coverage, overstock)

• Mobilize regional stock and optimize inventory level by formulating necessary action plans. Drive and support markets on stock rebalancing.

• Ensure Fashion synergy by promoting Fashion’s involvement in forecasts and orders for Fashion network

• Work closely with sales administration team on managing regional operations-- placing, and tracking orders on products and sales tools e.g., packaging. Ensure timely deliveries to markets

PARTNERSHIP WITH FINANCE

• Align with regional Finance on budget timeline, process, and governance to ensure synchronization

• Formulate annual and quarter budgets. Align with Finance on sales projections during each budget cycle

• Review and develop business reporting and finance monitoring tools

PARTNERSHIP WITH SUPPLY CHAIN AND OPERATIONS

• Be SEAA’s WFJ supply chain referent and support local markets’ supply chain and operational processes

• Develop new initiatives with operations team on optimizing stock management and supply chain flows in SEAA

You are Energised by

• Leading and collaborating with diverse teams at all levels of organization (Finance, Supply Chain & Operations, Technology & Digital Service etc.)

• Thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning

• Being agile, flexible and able to deal with ambiguity

• Leading courageously and able to challenge the status quo

• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way

• Building and leading teams aligned with a shared vision

• Working in a highly collaborative and matrixed environment

What You Will Bring

• Strong understanding of Merchandising preferably from luxury Watches and Jewelry Brands

• Excellent business acumen and retail sensitivity

• Strong entrepreneurship spirit, visionary and performance-minded

• Strong analytic skills

• Exceptional strategic mindset and planning skills

• Demonstrated experiences as a people manager, performance-minded and guiding teams through transformation

• Passion for luxury retail,Watches and Jewelry

• Energy, enthusiasm, and positivity

• Multi-cultural sensitivity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.