As a member of the Fashion team and reporting to the Türkiye Fashion & WFJ Director you contribute to the support and development of the 5 Chanel Boutiques in İstanbul and Bodrum.

In a context of heightened challenges for Fashion Europe, the role of the Business, Merchandising & Operation Manager within the team is decisive in:

• Supporting the performance management of the network's Fashion Boutiques

• Ensuring product assortments for each collection are in line with the “One Boutique One Story” and Fashion Europe strategy

• Strengthening and animating the community of Sales Managers and Operation Managers

• Promoting local best practices towards regional teams and reporting on their specific needs

• Supporting boutiques on operational projects and topics

• Coordinating distribution projects (boutique opening, renovations, relocations)

What impact you can create at Chanel

Retail Business Analysis:

• Build the annual commercial objectives, coordinate the monthly objectives with the boutiques and ensure follow-up

• Carry out the network performance analysis: monitoring and analyzing network indicators (sales, Fashion Advisors objectives, products/collections performances) and building ad-hoc reports

• Lead performance improvement action plans such as incentives

Participate in finance forecasting in collaboration with the Finance team

Product Merchandising

• Ensure the OTBs are in line with boutique needs and priorities

• Coordinate the buying sessions, support Boutique Managers in the construction of their assortment embodying the “One Boutique One Story” strategy

• Pilot the collection lifecycle (buys, collection launches, transfers, recycling)

• Collect qualitative feedback on collection to share with Europe Product Merchandising community

• Optimize collection performance and pilot stock, by working 360 with local VM, Learning and Style Expertise

Operations

You provide day-to-day support to the retail teams to ensure the smooth running of the boutiques, promoting operational efficiency and ultimate client experience:

• You take part in the definition, the roll out and the adoption of projects led by Europe Operations team (My Boutique App, My Uniform App, RFID…), providing guidance & support on the field during all phases of the projects: Pilot (if any), Deployment & Run. You ensure appropriate adoption of retail digital tools & systems in boutiques. You monitor performance & impact and share feedback on needed evolutions to regional teams.

• You are the key contact on procedures and operational processes together with the Finance team and monitor compliance thanks to actionable reports

• You support CHANEL & Moi ambitions, supervise Care & Repair performance in boutiques and animate the dedicated community in boutiques (Care & Repair advisors/ambassadors and tailors) and act as a main contact to liaise with the Europe After-Sales team.

• You are part of the European Operations Community; you actively share best practices and contribute to building new regional projects to support business evolutions.

Distribution

• You prepare the opening/closing, renovation and relocation of permanent or temporary boutiques, coordinating all stakeholders and leading kick-off/follow-up calls until the targeted implementation

• You are present on the D-day to ensure that operations run smoothly

You are energized by

• You demonstrate advanced analytical capabilities and are passionate with figures (trend analysis, scenario planning, optimize Open to Buy per Boutique aligned with Fashion strategy…)

• You thrive on multiple projects simultaneously, and are agile in complex environments such as gathering input from Boutiques Management, Headquarters, Finance, Merchandising, PO, Tech…

• Finding information on your own allows you to feed your curiosity and solve problems constructively and reactivity aligned with retail environment constraints.

• You enjoy working in synergy with different departments and contacts to bring your projects to fruition

• You are keen to discover and explore new developments in digital technology when implementing new digital projects (RFID, ACET, In Chanel…)

• You are up to date with the latest trends, following fashion news and product releases with enthusiasm

undefined

What you will bring

• You have an analytical mind, you are rigorous and precise, and you know how to make figures speak for themselves in order to draw up action plans

• You have a strong product sensibility and a keen interest in Fashion

• You have a very good knowledge of retail, thanks to your previous depth experience (working within Retail or at the service of Retail)

• You are versatile and able to move from one project to another

• You have a proven track record of coordination and enjoy involving other teams in your projects

• You have a strong team spirit and ability to engage other teams in your topics

• You have strong communication skills

• Fluent in English and Turkish

• You have advanced proficiency in the Pack Office, in particular Excel, PowerPoint and PowerBI (mandatory)

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.