You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Evaluate and analyze benefit configuration processes, initiatives, and requirements to determine instructional documentation and training needs. Design, develop, and maintain training materials and documentation to support benefit configuration and compliance requirements for Health net.

This position is fully remote. Candidates will be considered nationally.

Responsibilities:

• Analyze technical applications and employee readiness requirements to determine appropriate learning applications for the development and release of training content

• Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity

• Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed

• Manage the training evaluations process

• Analyze existing processes, provide feedback and results, and recommend changes to ensure training performance objectives are met

• Develop and communicate change management information

• Monitor business hierarchies to ensure training is released to appropriate users across business entities

• Identify new technologies and business processes to improve training development, delivery, and support

• Develop project plans for documenting business processes in alignment with system releases and ensure deliverables are met timely

• Conduct Train the Trainer sessions

Highly Preferred Skills:

• 4+ years of managed care healthcare experience and business process analysis (i.e., documenting business processes, gathering requirements)

• Solid understanding of coding rules (CPT, HCPCS, ICD)

• 4+ years of claims payment/analysis experience

• 4+ years of experience in interpreting and implementing compliance and regulatory requirements

• Previous experience developing presentations and summarizing issues for executive leadership.

Education/Experience: Bachelor’s degree in instructional design related field or equivalent experience. 6+ years of business process or training experience.

Pay Range: $70,100.00 - $126,200.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act