About the Role:

Ready to lead with impact?

Join CBRE as a Regional Facilities Manager, where you’ll oversee a portfolio of retail sites for one of our leading technology clients in the Toronto and surrounding area.

This hybrid role combines strategic oversight with hands-on engagement—you’ll regularly engage the client and visit retail locations weekly to ensure consistency in brand standards, efficient operations, safety, security and exceptional service.In this position, you’ll deliver hospitality-driven customer service and operational excellence across multiple sites.

Responsibilities include managing daily operations, proactive store support, maintenance and work order resolution, and compliance while fostering strong relationships with property managers and landlords.

Your leadership will ensure seamless service delivery and a positive, productive environment for our client’s teams.

In addition, management of operating and capital budgets, oversight of vendors and contractors via client CMMS technology (Service Channel) and supporting store openings and remodels.

The role involves cross-functional collaboration with teams in real estate, design, innovation, and security to improve building functionality and material selection.

This is more than facilities management—it’s an opportunity to shape workplace experience and drive performance across a dynamic portfolio.

What You’ll Do:

• Maintain superior customer service standards in all client interactions, ensuring responsiveness and professionalism.
• Lead and coordinate facility repairs and maintenance by partnering with technicians, vendors, and contractors to ensure timely and high-quality service.
• Foster strong client relationships through proactive communication and regular meetings to address and resolve facility-related concerns.
• Work alongside project managers and vendors to provide guidance and oversight, while not directly managing projects.
• Conduct facility inspections and ensure compliance with local, state, and federal regulations, maintaining high standards of quality assurance.
• Identify opportunities for operational improvements, repairs, and upgrades, and implement solutions that enhance efficiency and performance of stores via Service Channel..
• Develop and enforce environmental health and safety procedures tailored to each facility’s needs.
• Prepares monthly, quarterly, and annual reviews and budgets, aligning with market leaders to inform refresh and remodel strategies.
• Oversees execution of routine and non-routine work, ensures warranty issues are addressed, and supports smooth transitions for new store openings (NSOs) and remodels.
• Build and maintain vendor relationships, oversee invoicing processes, and review and approve purchase orders for parts, services, and labor.
• Apply broad business and technical knowledge to align facilities operations with departmental goals and cross-functional initiatives.
• Serve as a mentor and role model, promoting CBRE’s RISE values and influencing others through leadership and collaboration.
• Solve complex technical and operational challenges with a strategic and solutions-oriented mindset.
• Recognize and address the broader impact of decisions across the department, driving continuous improvement in methods, processes, and standards.
• Participates in schematic design reviews for new stores to ensure Preservation concerns are addressed early (preventative maintenance strategy).
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.