About the Role:

As a CBRE Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. This is an entry level position in CBRE and we welcome experienced and newly educated people to apply.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Coordinate onboarding process for new staff by ensuring all necessary personal protective equipment (PPE) is ordered and all required training courses are ordered.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Undertake ad hoc responsibilities and contribute to other tasks as they arise within the team.

What You’ll Need:

• Bachelor’s Degree (or equivalent) relevant to the position
• A comprehensive understanding of a range of processes, procedures, systems, and concepts.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

We offer

CBRE places diversity and equality high on the agenda, and therefore reflects a work environment where there is room for everyone, and has various forums where one can participate. With us, the opportunities are many, and for the right candidate there are good development opportunities both locally and globally. The work culture is characterized by a dynamic, varied, and busy everyday life, where collaboration, communication, and a high degree of service are crucial to be able to deliver to our customers. We offer a salary commensurate with qualifications and experience, good pension and insurance schemes, including health insurance. Necessary support, training, and guidance will be provided, and you will become part of a professionally strong and varied work environment. As we wish to fill this position as soon as possible, we will continuously review applications and invite relevant candidates for an interview. We therefore look forward to receiving your application as soon as possible. Due to GDPR, applications and CVs must be submitted via our recruitment portal; we do not process applications sent by e-mail.