• Casual position | Weekend availability is a must
• Be the first point of contact for our shopping centre!
• Erina Fair | Central Coast, Land of the Darkinjung People

Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Officer to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best. Based at Erina Fair, this casual role will see you working a variety of shifts, including weekends and late nights on Thursday.

The Opportunity:

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
• You must be available to work on the weekends. The centre also has late night on Thursdays that you must be flexible for.
• Ensure an efficient and productive Customer Service Desk environment e.g., equipment serviced and maintained, office supplies maintained, management of lost property, facilitate mobility hire, (wheelchairs, scooters and Kiddy cart hire) and gift card sales.
• Follow all risk and safety controls, including compliance and emergency management training as required
• Ability to multi-task within the mall and provide general front desk help for our busy mall.

About you:

• Someone who has flexibility over the weekends is key
• Is a warm, approachable, and professional communicator
• Previous experience in a customer facing role is a plus
• Calm under pressure, and able to multitask in a busy environment
• Someone who is a problem solver, and has the willingness to help

So, what’s in it for you?

• A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
• Be part of a vibrant, supportive, community-focused team.
• Opportunities for growth and development within a dynamic retail environment.
• Work in a role where no two days are the same!

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
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