Job Title: Technical Service ManagerCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Service Manager to join the team located in East London.
The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients Healthcare facilities.

Role Summary: - Act as a subject matter expert for technical service delivery within a Healthcare environment

• Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners
• Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes
• To provide technical and operational support and advice to the engineering team
• Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
• Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
• To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
• Manage subcontractor delivery and engagement
• Understand and comply with Site safety rules/requirements
• Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times
• Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents
• Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members
• All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible
• Support Site Budget Management by driving Operational control through Metrics Management
• Deliver services based on contract scope of work with full understanding of the scope variances by site
• Ensure knowledge of Supplier contract terms, scope of work and performance specification
• Ensure PO’s are raised and processed in compliance with GWS policy
• Responsible for coaching and supporting the growth of your team.

Experience Required: - Technical qualification

• Experience within a similar role
• Knowledge of the Healthcare Technical Memorandums (HTM) - desired
• Strong related experience in FM operations
• Strong influencing, communication and presentational skills aligned with good commercial acumen
• People management skills and the ability to communicate at all levels
• Experience of managing contracts, writing and operating to processes and procedures
• CMMS experience (WO Management Process) preferred
• Report writing ability
• Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy