Main duties & responsibilities

Provide exceptional customer service and a comprehensive financial and administrative services leadership to the Business Unit Contract Support team and, support to the Finance & Contract Support Manager with month end close and financial reporting. It is key that the Business Unit Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the Business Unit.

• Business Unit
• Understand, anticipate and deliver the needs of the BU. Use this knowledge to anticipate requirements and proactively put measures in place and communicate effectively.
• Build customer relationships and demonstrate added value of CBRE Business Unit central support.
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Promote the use of PowerBI reports within the Business Unit to proactively manage operational KPI’s, including work order profitability, GRNI, UBR/UER, aged unreceipted open purchase orders, exception pool, preferred supplier usage, etc.
• Set up and lead meetings with Contract Managers and Contract Support meeting the regular cadence of Business.
• Monitor submission of weekly timesheets to both Payroll and My Finance.
• Ensure the BU Contract Support team are aware of all deadlines and that these are achieved.
• Review these reports to identify development areas and put actions in place to remediate
• Anticipate any potential issues and support and implement solutions where necessary.
• Convey messages and ideas clearly and openly. Involve people and influence decisions.
• Support the preparation and delivery of Business Unit Reviews via AIQ.
• Ensuring business policies and processes are effectively communicated and implemented within the Business Unit.
  People- Provision of leadership and guidance, advice, coaching and direct support to the existing BU Contract Support team. Regular onsite support provided, prioritising those most in need.
• Take the lead in Contract Support meetings and keep the team abreast of any
• updates or developments as required.
• Support F&CSM in recruitment of new Contract Support.
• Enroll all new starters on mandatory Local FM onboarding training. Provide additional induction and training of new Contract Support to understand the contract/Business Unit requirements and expectations.
• Set out early the development plan and expectations and manage the development of new starters.
• Lead the team performance through motivation and commitment.
• Conduct Appraisals annually and Personal Development Plans as and when required
• Act as cover for onsite contract support for any absence/short-term support.
• Manage time adequately to allow sufficient time to offer onsite support to Contract Support and Contract Managers. ·
• Achieve results within quality and time restraints.
• Actively participate in a diverse and effective team.
• Solve Contract Support queries quickly and efficiently.
  Finances- Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client. ·
• Support Head of Projects raise sales invoices ·
• Support F&CSM track Business Unit billing.
• Manage the Contract Support Team control key financial metrics ahead of Month End Close, communicating clear targets and expectations. Assist F&CSM complete month end close – review work order profitability, past due unreceipted PO’s, run contract P&L reports, support understanding and correction of unposted AP reconciling item, etc. ·
• Manage Business Unit overheads, managing purchase orders, receipting and settlement of supplier invoices as required. ·
• Review and manage the weekly BU KPI reports and commentary. ·
• Identify BU weaknesses; suggest and implement improvement plans. ·
• Perform with an understanding of business requirements and changes, and ensuring · continuous improvement. ·
• Meet key deadlines set
  Quality- Familiar with daily operations and the scope of the contracts in the Business Unit.
• Monitor Business Unit annual subcontractor purchase orders, confirm that they are raised in line with OP18, any gaps are proactively identified and remediation plan in place.
• Ensure use of Preferred Suppliers is maximized and best practice “better buying” is in place. ·
• Monitor usage of Preferred Supplier usage.
• Manage CAFM system as super/key user in the Business Unit, awareness and ability to support managing PPM records, reactives and reporting as required.
• Ensure CBRE systems (web quote, e Logbook’s, QHSE, etc.) are in use and kept up to date.
• Support the mobilization of new contracts. ·
• Share best practice, innovation and culture carrier.