About the Role:

As a CBRE People Operations Manager, you will assist with the management of a functional team within the HR Shared Services Call Center.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Evaluate work volumes and assign out to staff.
• Act as an escalation point for simple or basic issues.
• Update processes and procedures to improve workstreams. Seek out ways to improve and change existing methods, processes, and standards.
• Prepare reports and present them.
• Follow all internal policies and regulations related to Employee Records Administration.
• Manage department projects and assist with internal and external audits.
• Assist the team with the implementation of small transitions of key client accounts.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.