CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

The purpose of this position is to lead all aspects of vendor management / soft services operations for janitorial & radio onsite along with related performance metrics for an 800K SQ FT pharmaceutical site in Research Triangle Park, North Carolina.

What you’ll do

Leads Landscaping, janitorial, shipping / receiving, cafeteria, mailroom, waste/ hazard, uniform, confidential shredding services and lab garments services ensuring work is completed in accordance with account Key Performance Indicators.

Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP (Good Manufacturing Practices), etc.

Leads vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the Request for Proposal process to ensure the best pricing and service level performance. May assist with contract reviews and amendments.

Coordinates safety programs to make sure they're implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.

Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Supervisory responsibilities

This person will support a team of 4 reports.