JOB SUMMARY

Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.

Resolves requests for basic software support. Escalates requests requiring greater level of expertise.

Performs security and data reviews to ensure compliance with established policies and procedures.

Supports client and internal projects as directed by supervisor.

Provides input into process improvement efforts based on client incidents.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.