CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world’s technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

Job Title: Workforce Management Analyst

About the role:

As a Workforce Management Analyst, you will be instrumental in optimizing our operational efficiency and resource allocation, with a specific focus on owning and streamlining the agency timecard process. This includes ensuring accurate time reporting, reconciling timecard data with schedules and performance, and collaborating closely with relevant departments to maintain data integrity and support timely and precise payroll processing for our agency workforce. You will leverage your analytical skills to identify and implement improvements, ensuring compliance and efficiency in all aspects of time management.

Your responsibilities will include proactively collaborating with agency suppliers to investigate and resolve any timecard discrepancies, ultimately ensuring accurate records, timely payments, and strong relationships with our agency partners.

What you will be doing:

• Data Accuracy: Being detail oriented with the data and ensuring timecard accuracy
  • Reporting and Updates: Creating and maintaining status update reports for suppliers and stakeholders
  • Adaptability and Quick Thinking: Handle last-minute changes and shift priorities with patience and flexibility in resolving discrepancies with suppliers and Operations.
  • Administrative Support: Perform administrative tasks to support the agency timecard process
  • Cross-functional Collaboration: Work closely with operations, finance, payroll, and external agencies to drive task coordination and process efficiency.
  • Vendor Management: Build and maintain strong relationships with staffing agencies, ensuring efficient recruitment processes and managing timecards, invoicing, and billing.

What you will need:

• A minimum of 1-3 years' experience as a TA Ops Analyst, TA reporting analyst or a similar role is preferred.
  • A bachelor's degree or equivalent experience in a TA analyst position or a related field is preferred.
  • Some experience dealing with timecard processing/payroll and understanding tracking worked hours.
  • Experience with ADP or similar payroll systems is advantageous.
  • Intermediate to advanced Excel skills required.
  • Strong verbal and relational abilities to connect with team members, management, clients, and collaborators.
  • Experience with Greenhouse, Avature, or other ATS platforms is a plus.
  • Must demonstrate urgency and attention to detail, thriving in fast-paced environments.
  • Highly organized with excellent multitasking skills and the ability to prioritize tasks effectively.
  • Fast learner, self-starter, and highly proactive in completing tasks.
  • Ability to maintain confidentiality and work in sensitive environments.
  • Strong communication skills and a customer service-oriented mindset.
  • Desire to learn more about recruiting and human resources practices.

Why CBRE: When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Our Values in Hiring: At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Relocation assistance and sign-on bonuses may be available on selected positions only, for qualified candidates based on role requirements and experience.

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