Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected there.

Role Definition

This position will serve as the primary point of contact for the customer, dealer, and all internal stakeholders and is pivotal in addressing customer business needs by developing and delivering solutions opportunities.

What you will do:

• Contributes to the development of strategies and objectives of site performance and deliver on customer expectations. Defines practices for monitoring, managing, and resolving issues related to customer productivity, cost, and safety.

• Acts as the primary point of contact in the resolution of complex problems; leverages enterprise-wide resources to identify solutions that deliver customer-driven site goals.

• Works with customers, dealers, commercial, product support and field service management to develop and implement procedures designed to improve product and service performance.

• Monitors, manages, reports on, and resolves issues related to customer satisfaction, product health, and future solutions needs. Interfaces with appropriate stakeholders to improve site efficacy.

What you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Service Excellence: Relationship Management Demonstrates the ability to proactively anticipate customer needs, acting preventively to ensure a positive customer experience. Effectively handles complex customer complaints, delivering consistent solutions aligned with customer expectations. Serves as a role model by coaching and developing others to deliver excellent service. Applies Moments of Truth concepts in customer interactions and effectively leads service recovery efforts, minimizing impact and strengthening customer trust.

Basic requirements:

• Bachelor’s degree.
• Advanced English
• Pre-Advanced Spanish

Top candidates will have:

• Solid, proven experience in commercial roles.
• Experience in the industrial sector, with strong exposure to the mining, construction, forestry, or paving markets.

Additional Information:

• Up to 50% travel may be required.

Note: This position requires the candidate to work on-site five days a week (except when traveling for business purposes).

**Some of the offered benefits:

• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

March 10, 2026 - March 18, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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