Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

We are looking for a Central Uptime Representative to join our Customer Facing

team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions.

About Customer Solutions Growth Regions Division

This team, alongside dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing.

The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.

Role Definition: Leads and supports dealer relationships to improve service performance, maximize equipment uptime, and enhance overall customer satisfaction. Drives the development of dealer technical and operational capability to ensure consistent, high‑quality service delivery across the region.

What You Will Do

• Understand the company’s business model and operate within established business process guidance, particularly regarding the review and approval of variance programs and commercial actions.

• Support the design and improvement of dealer service models to minimize equipment breakdowns, increase reliability, and ensure strong execution of preventive maintenance practices.

• Conduct regular service performance reviews with dealers, analyze key uptime and service KPIs, and ensure that corrective actions are implemented effectively and on time.

• Lead the identification of service‑led selling opportunities, drive customer satisfaction improvements, and strengthen business relationships with key customers and dealer teams.

What You Will Bring (Qualifications & Technical Background)

Please submit your CV in English.

• Bachelor’s degree in Engineering, Mechanical/Industrial Engineering, Business, or a related technical field (engineering background strongly preferred).

5–8+ years of experience in heavy equipment, mining machinery, construction machinery, commercial vehicles, power systems, or technical service environments.

• Fluency in English is mandatory; ability to work and report in English on a daily basis.

• Experience working with dealers, distributors, service networks, technical support, field service, product support, or reliability improvement roles.

• Strong understanding of maintenance practices, diagnostics, service workflows, and equipment life‑cycle management.

• Ability to analyze and interpret key service KPIs (e.g., equipment availability, MTTR, PM compliance, warranty trends, parts consumption) and convert insights into action.

• Proven track record of driving performance improvements, implementing corrective actions, and following through to measurable results.

• Solid commercial and operational awareness with the ability to identify service‑driven business opportunities and support growth through improved uptime.

What You Have (Basic Skills Required):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Additional Information: To be reviewed

• Must be able to travel 50% of the time

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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Posting Dates:

March 12, 2026 - March 26, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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