Career Area:

Engineering

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Product Support Team of 7, responsible for warranty, commissioning, dealership after‑sales and pre‑sales support, and training.

We are planning to expand the team by five new roles, with an emphasis on strengthening our commissioning and training capabilities.

Challenges

• Developing commissioning capabilities:The current commissioning processes and expertise need further definition and structure to meet growing customer and product demands.
• Building a comprehensive training portfolio:The existing training offering is very limited and delivered in an ad hoc manner. There is a need to modernize and formalize the entire training portfolio, including:Customer training programs
• Product-specific technical training
• Standardized course content, materials, and delivery formats
• Scaling training delivery:As the product range expands, the team must develop consistent, scalable training solutions—e-learning, documentation, and hands‑on training—to ensure both internal teams and customers are properly equipped.

Degree requirement:

B.E/B.Tech/M.E/M.Tech

Experience: 10-15years

Opportunities

• Strengthen customer experience and brand perception By developing structured commissioning processes and a modern, professional training portfolio, we can elevate the overall customer experience. A consistent, high‑quality onboarding and support journey directly enhances brand trust and long‑term loyalty.
• Build and scale a high‑performing Product Support team The expansion offers the opportunity to shape a specialized team with clear roles, strong technical skills, and defined workflows—bringing together commissioning, product training, customer education, and dealer support under one cohesive structure.
• Develop a unified, market-ready training ecosystem Creating a standardized suite of training programs—digital, in‑person, and hybrid—will not only improve dealer and customer competence but also position training as a differentiating value proposition. A modernized portfolio supports:New product launches
• Upskilling of dealers worldwide
• Improved service consistency across regions
• Support new sales channels and direct‑to‑customer models As the company explores direct sales and new distribution channels, a mature customer training and commissioning function becomes critical. It ensures customers receive the right support, regardless of channel.
• Drive additional revenue through value-added services Professional training, extended commissioning options, and premium service programs can become additional revenue streams. Customers often pay for structured training, certification, and advanced service packages when they see clear value.
• Expand dealer network impact With 120 global dealers and plans to grow this network, a strong training and commissioning function will improve dealer performance, reduce support burden, and increase product adoption—ultimately driving higher sales and stronger brand representation worldwide.

3. Warranty Specialist

Locations: Brno, Czechia or Bangalore

Scope: Global role

Role Overview

A customer‑focused role responsible for processing global warranty claims and supporting warranty-related activities. This is both an administrative and technical role requiring strong communication and analytical skills.

Key Responsibilities

• Process and evaluate global warranty claims in line with company procedures.
• Manage warranty documentation, approvals, and reporting.
• Communicate effectively with dealers, customers, and internal teams regarding claim status.
• Support warranty policies, process improvements, and compliance efforts.
• Provide product insights and feedback to engineering and quality teams.

Requirements

• Technical background in engineering (degree or relevant experience).
• Knowledge of engine or generator set systems is preferred (including candidates from companies like Bobcat or similar sectors).
• High level of customer focus and exceptional written and verbal communication.
• Ability to manage detailed administrative tasks with accuracy and speed.

Additional Information: This job required 5days working from office.

Posting Dates:

March 13, 2026 - March 26, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.