Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Fleet Monitoring Center is hiring 2 Condition Monitoring Advisors(CMA)! These roles will monitor the five elements of condition monitoring: electronic data, fluid analysis, equipment inspections, repair history and site conditions to provide relevant recommendations as indicated by the data. These recommendations will help customers lower owning and operating costs, improve availability, and reduce warranty costs.

What You'll Do

• Aggregate and correlate the five elements of condition monitoring, where all are available.

• Maintains working knowledge and expertise for each of the condition monitoring elements.

• Provides operational and repair recommendations to Caterpillar customers and dealers.

• Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.

• Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.

• Builds collaborative customer and dealer relationships & acts as a consultant with equipment management personnel.

• Provides information for equipment management lead tracking and resolution.

• Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.

• Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, and Corporate Accounts.

• Communicates verbal recommendations as required to customer and their Caterpillar dealers.

What You Have (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Strong communication skills – both written and verbal – that range from operational and technical discussions to executive level presentations.

• Problem Solving: Aptitude to resolve issues either individually or through appropriate team guidance.

• Relationship Management: Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.

Top Candidates Will Also Have:

• Experience in either the product support, service operations, and/or engineering fields.

• Working knowledge of how engines, transmissions, and/or hydraulic systems work and wear.

• Experience with SIS - Service Information System.

• Experience with telematics, inspection processes, equipment lifecycle planning, fluid analysis, and troubleshooting information.

Summary Pay Range:

$97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)

• 401(k) savings plans

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Health Lifestyle Programs

• Employee Assistance Program

• Voluntary Benefits and Employee Discounts

• Career Development

• Incentive bonus

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

• These benefits also apply to part-time employees

This position requires working onsite five days a week.

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 6, 2026 - March 12, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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