Role: Process Specialist

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Experienced Credit & Collections (Accounts Receivable) professional. Analyzes, reviews and maintains credit & collection activities in adherence to principles and standards. Responsible for examination of records and conformance to procedures reporting in order to ensure accuracy of data and reporting.

Key Responsibilities:

• Execute the end-to-end Accounts Receivable processes

Execute standard and non-standard AR reporting, and distribute (where appropriate)

• Review and Process unallocated credits with the help of Cash application team

• Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate

• Execute the collections and dunning process

Identify accounts due for collection

• Monitor accounts to identify outstanding debts

• Take actions to encourage timely debt payments

• Handle customer calls and customer facing communication, to maximize cash collected

• Execute standard dunning, and specialized dunning campaigns

• Manage customer disputes, liaising with the Business where necessary

• Work collaboratively with legal teams and issue guidance on debt provisions

• Execute the management of customer queries

Apply (and remove) dunning blocks

• Initiate payments and refunds

• Resolve billing and customer credit issues enquiries

• Handle customer calls and dispute logging/management

• Undertake root cause analysis

• Track and monitor queries through to resolution

• Execute the month end process

Undertake standard and specific accrual processing

• Prepare adjustments for review

• Update account status records and collection efforts

• General office support to OTC team

• SOP/DTP creation preparation

• General office support to OTC team

SOP/DTP creation preparation

• Ensure good cooperation across teams

• Contribute to operational and strategic process improvements

Requirements

• 4 - 6 year’s of experience as Collections Specialist or similar role

• Knowledge of Account reconciliation

• Working knowledge of MS Office and Excel

• Comfortable working with targets

• Patience and ability to manage stress

• Excellent communication skills (written and oral) Solid communication skills, able to prioritize and open to be flexible

• Skilled in negotiation

• Problem-solving skills

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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