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アフターサービス調整担当(空調機器)Sr Assoc, Customer Svc

Carrier

アフターサービス調整担当(空調機器)Sr Assoc, Customer Svc

Carrier

Command Center Japan

·

On-site

·

Full-time

·

3w ago

Required Skills

Customer Service

Air conditioning equipment knowledge

Role Responsibilities:

・協力会社および顧客との折衝・調整業務・空調機器トラブル発生時の状況整理および一次対応・空調機器の仕様・スペックに関する説明・技術担当者(サービスエンジニア等)との確認・調整

✅ Must have(必須要件)

・空調機器に関する実務経験(目安10年以上)  ※業務用/家庭用いずれの経験でも可 ・顧客対応の実務経験  ※現場でお客様に直接対応されていた方も歓迎

✅ Nice to have(歓迎要件)

・カスタマーサービス、アフターサービスの経験 ・協力会社や技術部門との調整業務経験

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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About Carrier

Carrier

Carrier

Public

Carrier is a global provider of heating, ventilation, air conditioning, refrigeration, fire, security and building automation technologies. The company serves residential, commercial, industrial and transportation markets worldwide.

10,001+

Employees

Palm Beach Gardens

Headquarters

Reviews

3.9

9 reviews

Work Life Balance

4.2

Compensation

3.5

Culture

4.1

Career

4.0

Management

3.3

78%

Recommend to a Friend

Pros

Good benefits and compensation

Supportive work environment and great people

Excellent work-life balance and flexible schedules

Cons

Heavy workload during peak seasons

Management and communication issues

Job security concerns

Salary Ranges

334 data points

L2

L3

L4

L5

L6

Mid/L4

L2 · Sales Engineer L2

0 reports

$160,046

total / year

Base

$64,018

Stock

$80,023

Bonus

$16,005

$112,032

$208,060

Interview Experience

7 interviews

Difficulty

3.6

/ 5

Duration

14-28 weeks

Offer Rate

57%

Experience

Positive 29%

Neutral 14%

Negative 57%

Interview Process

1

Application Review

2

Phone Screen

3

Technical/Hiring Manager Interview

4

HR Interview

5

Background Check

6

Offer

Common Questions

Technical Knowledge

Past Experience

Behavioral/STAR

Industry-Specific

Problem Solving