Role: Strategic Accounts

• North

Location: Gurgaon, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

• This role will be responsible for Strategic Accounts
• North.

Key Responsibilities:

• Drive business development through key and strategic customers to achieve sustainable growth.

• Identify, create, and develop new strategic accounts to contribute to overall organizational growth.

• Map key stakeholders and decision-makers within strategic customer accounts and manage the end-to-end customer relationship.

• Coordinate closely with internal business, sales, operations, and service teams to ensure a smooth and consistent customer experience.

• Act as a single point of contact for strategic customers.

• Understand customer needs, pain points, and future plans to propose value-based solutions.

• Lead regular business reviews, performance discussions, and roadmap alignments with customers.

• Ensure high levels of customer satisfaction and retention.

• Work closely with sales, engineering, operations, service, and finance teams to ensure seamless execution.

• Coordinate technical discussions, proposals, and project timelines.

• Escalate and resolve customer issues proactively.

• Track customer industry trends, competitor activity, and market dynamics.

• Provide inputs for product improvement and strategic decision-making.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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