Role: Deployment Specialist

• Sensitech

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

Responsible for deployment of programs designed to help companies involved in the manufacture or distribution of temperature sensitive pharmaceutical and food products to monitor and continuously improve their cold chains. The activities of this position involve project management, development of end user documentation, set up of customized reports, defining standard work procedures, maintenance of tools developed by solution group, installation, maintenance and troubleshooting of wireless (Radio Frequency) devices installed at customer site, duplication and escalation of issues. This position also involves significant interaction with a cross functional team, which includes salespeople, hardware and software engineers, IT managers, data analysts, project managers, industrial engineers, food scientists, quality assurance department, and field technicians. Additionally, it involves supporting Sensitech’s large multinational Life Science/Pharmaceutical /Food accounts and Sensitech’s sales process through customer program implementations and on-site technical sales demonstrations.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• Bachelor’s Degree in Business, Engineering, Computer Science

• Strong interpersonal skills and ability to work as part of team

• Proven capability to adapt personal style, project management approach and methodology to the needs and requirements of the company, customer and specific project

• Share Point Expertise, MS Office skills and understanding of database concepts required

• C#, C++, SQL programming language knowledge is a plus

• Minimum 3 years’ experience working directly with salespeople and customers

• Must be organized and detail oriented

• Creativity, problem-solving skills, strong analytical and communication skills required.

• Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is essential

• Knowledge of RF/Wi-Fi technology is preferred

Responsibilities

• Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure

• Collaborate with cross functional departments including internal and external sales personnel, Professional Services, Engineering and Data Center teams to ensure that technical support issues are properly addressed including the use of the CAPA/CAR process.

• Engages stakeholders and communicates progress

• Development of internal and customer support materials

• Installation, maintenance and troubleshooting of wireless (RF) devices installed at customer sites

• Coordination of internal company resources to support customer pilots and programs.

• Set up of customer software and databases

• Customer on-site and remote troubleshooting

• Replicate field issues and collaborate with Field Test Engineer

• Continuously improve processes to increase team productivity and efficiency

• Provide input and feedback to the product development team pertaining to customer requests and product enhancements as needed

• Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift resolution of problems

• Providing training for new customers during both onboarding and ongoing basis

• Use ticketing system and CRM to track & resolve all open customer issues.

• Conduct swap outs for the customers using Stationary Temperature Monitoring systems

• Assists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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