Role: Technical Solutions Engineer, HVAC

Location: Wimbledon office / Hybrid

Contract type: Full time, permanent

The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

This role is critical to the commercial performance of the UK&I Data Centre business unit. The Technical Solutions Engineer manages the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership.

What will you be doing?

The role connects customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.

• Support the Sales team with customer enquiries and tender bids
• Direct engagement with clients, consultants and designers to produce detailed and accurate selections
• Manage the end-to-end post-order process from order receipt through to delivery.
• Manage the review and approval of Technical Submittals with the Project management team.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.

To be successful in this role you will have/be:

• Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.
• Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.
• Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.
• Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.
• Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.
• Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.

What can we offer you?

• Competitive base salary
• 15% bonus (paid quarterly)
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

More about us:

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world’s most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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