Job Title- Salesforce Developer

Preferred Location- Bangalore/Hyderabad, India

Full time/Part Time- Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do

Salesforce Service Cloud Consultant / Business Analyst

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in Sales enablement, Service, digital commerce and Mar Tech spaces.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments. This involves formalizing requirements, running agile ceremonies, and supporting the delivery of technical initiatives within specific time frames and budgets.

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team brings together exceptional talent to have unparalleled impact on the company’s direction.

Primary Responsibilities:

• Support digital PODs that are building technology solutions empowering teams to execute multi-channel campaigns using enterprise sales, service, commerce, marketing and subscription management tools.

• Analyze and document any derivation, workflow and enrichment required for the project / solution.

• Lead requirements gathering and advise on scope and options for continuous operational improvement.

• Build knowledge of business processes with an expectation for facilitating continuous improvement.

• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes.

• Communicate issues impacting daily operations to the business team and provide updates on resolution.

• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews.

• Lead change management activities such as “train the trainer’ sessions and knowledge transfer for IT support teams.

Key Skills:

• Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Salesforce or Service Max.

• Experience working on global, multi-year initiatives with cross-functional teams.

• Self-starter with the ability to work independently and manage multiple projects simultaneously.

• Knowledge of best practices in Service Cloud.

• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment

• Excellent project management skills, with the ability to prioritize and meet deadlines.

• Strong analytical, strategic, and creative problem-solving skills.

• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.

• Team player with a positive, collaborative work ethic.

Basic Qualifications:

• 4+ years of professional supporting enterprise-level engineering teams.

• 4+ years of experience working with Salesforce and/or Service Max or similar platform solutions.

• 4+ years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions.

• Strong Microsoft Power

Point and Microsoft Excel skills:

• Fluent spoken and written English

Preferred

• Master’s degree and/or similar secondary degree.

• Experience working with multicultural, multilingual, and multiple time zone, global environments

• The ability to simplify the complex, quickly define core problem and frame the solution approach

• Experience in industrial/manufacturing software segments

• Proficiency in Miro, or similar presentation tool

Location: Digital Hub India (Hyderabad or Bengaluru)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Benefits

• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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