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JobsCarrier

Field Service Technician I

Carrier

Field Service Technician I

Carrier

Viessmann Limited: Hortonwood 30, Telford TF1 7YP, UK

·

On-site

·

Full-time

·

5d ago

About Us:

For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations.

From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever-changing needs of customers and to change the energy supply in a way that is sustainable.
As a Field Service Technician**, you will enjoy a high level of autonomy to resolve problems and make decisions, ensuring high quality customer service is delivered at every opportunity. you'll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a "home" position, starting and ending the day at your location, covering a wide geographic area and covering customer properties. Driving skills are essential for this role**
Location: Covering sections of the Peterborough, Nottinghamshire, Leicestershire, Lincolnshire. (PE, NG, LE, LN postcodes)

As a Field Service Technician, you'll be responsible for:

  • Complete warranty and chargeable repairs/breakdowns

  • Maintain records of performance reports

  • Deliver product training to staff and customers

  • Support the Sales Team in the development of sales in the UK

  • Deliver best in class Customer Service on-site in residential properties

To be successful in this role, you should have:

  • ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)

  • Able to demonstrate technical expertise gained through industry experience

  • Have a high attention to detail

  • Have a confident and adaptable work style

  • Have excellent communication skills

  • Ability to work closely with and develop relationships with clients

What we offer:

  • Competitive salary

  • Company vehicle

  • Upselling bonus

  • 25 days annual leave (Excluding bank holidays)

  • Annual bonus scheme

  • Company pension

  • Employee Assistance/Wellbeing Programmes

  • Life assurance

  • Career Progression

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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About Carrier

Carrier

Carrier

Public

Carrier is a global provider of heating, ventilation, air conditioning, refrigeration, fire, security and building automation technologies. The company serves residential, commercial, industrial and transportation markets worldwide.

10,001+

Employees

Palm Beach Gardens

Headquarters

Reviews

3.9

9 reviews

Work Life Balance

4.2

Compensation

3.5

Culture

4.1

Career

4.0

Management

3.3

78%

Recommend to a Friend

Pros

Good benefits and compensation

Supportive work environment and great people

Excellent work-life balance and flexible schedules

Cons

Heavy workload during peak seasons

Management and communication issues

Job security concerns

Salary Ranges

334 data points

L2

L3

L4

L5

L6

Mid/L4

Senior/L5

L2 · Data Analyst L2

0 reports

$68,597

total / year

Base

$27,439

Stock

$34,299

Bonus

$6,860

$48,018

$89,176

Interview Experience

7 interviews

Difficulty

3.6

/ 5

Duration

14-28 weeks

Offer Rate

57%

Experience

Positive 29%

Neutral 14%

Negative 57%

Interview Process

1

Application Review

2

Phone Screen

3

Technical/Hiring Manager Interview

4

HR Interview

5

Background Check

6

Offer

Common Questions

Technical Knowledge

Past Experience

Behavioral/STAR

Industry-Specific

Problem Solving