In our continuous journey of growth and innovation at Carnival UK, we are seeking a Server and Storage Engineer to bring fresh insights and expertise to our technology department.

This pivotal role provides operational support to all systems and platforms, third line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies.

Key Responsibilities

• Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate.

• Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors

• Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.

• Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis

This role is positioned at CUK09 level within our organisation and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

Please note - This role supports technology across our fleet and international operations. As a result, there may be periods of extensive international travel, depending on project and operational requirements.

Who We Are

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• Proven experience in a Server Engineer or 3rd Line support role.

• Understands IT concepts and architectures, and the principles and processes of implementing and delivering IT services.

• Forward thinking and with strong planning skills, high level of interest in providing technology driven solutions.

• Experience with Cloud Services (e.g, AWS / Azure)

• Experience in VMWare products (inc. v Sphere, v Centre)

• Experience of Dell VXRAIL or similar Hyperconverged Infrastructure (HCI) solutions.

• Experience in LAN, WAN technologies in large, complex enterprise networks.

• Proven ability to work in fast-paced technical environments with competing priorities.

• Experience with IT Service Management systems.

• Experience supporting the following technologies: Windows Server 2012 > 2025 / RHEL 8>9, active Directory, Group Policy, VMware v Sphere, Core Wintel services including DNS, DHCP, DFS WSUS, WINS)

• Strong understanding of Backup and Disaster recovery principles for business continuity.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about technology and looking for an opportunity to grow, we’d love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Why Join Us?

Working with us means more than just a role in technology. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers

• Annual bonus

• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

• Regular office events including live entertainment, lifestyle events and charity partner fundraisers

• Company paid Health Cash Plan and health assessment

• In-house Occupational Health help and access to digital GP

• Life Assurance

• Employee Shares Plan

• Electric Car and Cycle to Work schemes

• Onsite restaurant offering range of healthy cooked and grab and go meals

• Discounted retail and leisure via discounts portal

• Contributory Defined Contribution Pension scheme

#CUK

#Job Functions: Information Technology;