The Manager, Health Information & Systems (Technology) reports to Director, Population Health & Analytics and will work closely across departments within health services and with other departments to ensure that Health System processes, functionality and requirements are met across all ships and geographic locations.

This will include analyzing operational status, understanding end user requirements of both ship and shoreside teams with regards to health systems such as electronic health records, proprietary solutions, public health, and reporting requirements. The Manager will lead operational and technical solutioning to optimize and secure how health information is collected, stored, and transmitted to meet reporting needs both internally and externally, as the system can comply with HIPAA, GDPR, and other regulatory requirements.

The Manager will be able to provide guidance and solutions related to collection of data, governance, and access as well as review of the data analytics process. The Manager will oversee a diverse team which will accomplish these deliverables while ensuring appropriate privacy and regulatory requirements are also met.

This role will interface with ship's medical teams, shoreside health services, public health leaders, and external vendors that manage our healthcare systems. The role supports the North American brands, comprising five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

• Health Systems: Analyse, evaluate, and implement shipboard and shoreside health systems aligned with regulatory and corporate standards, including hardware and software (e.g., EHR systems). Collaborate with healthcare professionals and subject matter experts to assess current systems and define future health system requirements. Coordinate with medical equipment vendors to adapt and deploy technical documentation and systems across the fleet. Develop cloud-based health system solutions using Power Platform tools (PowerApps, PowerBI, PowerAutomate) to streamline and automate processes. Ensure compliance with privacy, security, and regulatory standards in all health system implementations.

• Project Management: Lead the Health Information and Systems Team using Agile and Scrum methodologies. Define project timelines and sprint cycles based on corporate priorities. Conduct needs assessments to determine project scope and deliverables. Collaborate with internal teams and external partners to ensure successful project execution.

• Electronic Health Records and Reporting: Ensure secure and compliant handling of medical records across shipboard and shoreside environments. Identify reporting needs for health services and regulatory bodies; develop appropriate reporting mechanisms. Work with legal, regulatory, and medical teams to manage medical record lifecycle in accordance with policy and compliance standards. Guide the team in building reports and dashboards tailored to departmental needs, using appropriate tools and data sources.

• Policies and Audits: Support the development and review of health system-related policies, including data privacy. Conduct regular audits to verify compliance with privacy, access control, and regulatory requirements.

• User Support: Provide technical guidance and workflow support to shipboard and shoreside teams.

Qualifications:

• Bachelor’s degree in health informatics, computer sciences or similar. Master’s degree preferred. PMP, Agile, Scrum Certification preferred but not required.

• 3+ years of management experience with similar scope and responsibilities is required. 5+ years of experience in Project Management and electronic health systems development is preferred.

• A strong understanding of databases, EHR, EMR, and data warehouse solutions. Experience working in complex healthcare environments with heavy integrations of patient workflow processes.

• Proficiency in the Microsoft 365 Office Suite (Including Excel, PowerPoint, and Word) and Power Platforms (PowerBI, PowerApps, Data Verse). Experience with development, implementation, testing and maintenance of health systems such as electronic health records systems or electronic medical records system.

• Ability to apply analytical and logistic skills; maintain attention to detail and accuracy.

• Excellent team building, interpersonal and communication skills (verbal and written) with vendors, ship personnel, employees, internal departments, and management.

• Strong organizational skills and the ability to meet deadlines and handle multiple and competing priorities.

Knowledge, Skills & Abilities:

• This roles scope will include both direct brand support shipboard medical center IT operations of the EHR and medical devices and of shoreside health IT global procedures, strategy, and projects which would impact all Carnival Corporate brands. This role will have both direct responsibilities for North American brands and global corporate alignment and development of best practices.

• This role requires critical problem-solving ability utilizing a combination of clinical operations, EHR management and operations, and continuous review of processes optimization to improve clinician user experience of health IT solutions.

• This role will impact global EHR operations, release management, and enhancement development and implementation. This role will operation as brand direct point of contact for user support in addition to strategic support of global software management.

• This role is responsible for the day to day operations of the health services EHR and device integration. They will supervisor a shoreside team of IT professionals to provide this 24/7 medical operations.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

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