Job Summary:

The Housekeeping Supervisor supports the Assistant Housekeeping Manager in overseeing the daily operations of the housekeeping department at Celebration Key Cruise Destination. The Housekeeping Supervisor will be responsible for managing the housekeeping team, ensuring all Beach, pool and public areas meet our high cleanliness and quality standards, and providing outstanding service to our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Housekeeping Supervisor is responsible for, but not limited to the following:

Operation and Team Management

• Issue cleaning supplies, linens, and equipment to staff.
• Enforce cleaning standards and procedures to ensure all guest areas, public and back of house areas, and facilities meet or exceed cleanliness and presentation expectations.
• Ensure that all housekeeping tasks are completed in accordance with port standards and guest expectations.
• Foster a positive and productive work environment.
• Ensure that all public areas are prepared and ready for arrival in accordance with established standards.
• Inspect beach, pool, public areas, and back-of-house spaces to ensure they meet cleanliness and presentation standards.

Compliance & Quality Control

• Uphold environmental policies and procedures.
• Ensure compliance with health, safety, and sanitation regulations, including proper use of cleaning chemicals and equipment.
• Promote a safe work environment; Comply with the safety competencies and all company policies.
• Adhere to the company’s standards regarding dress and appearance.
• Extend appropriate greeting to all guests at every opportunity using their names.
• Follow all safety regulations during duty.
• Follow all environmental, company and HESS policies and procedures as applicable for the position.

Reporting & Maintenance

• Address and resolve guest complaints and special requests related to housekeeping.
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with relevant Head of Department.
• Prepare and maintain records related to housekeeping operations, including guest area and back of house inspections, inventory usage, and staff attendance.
• Assist the Assistant Housekeeping Manager with tasks as requested.

EDUCATION & QUALIFICATIONS:

• High school diploma or equivalent; additional education in hospitality management or a related field is a plus.
• Minimum of 3-5 years of experience in housekeeping or a related role, with at least 1-2 years in a supervisory capacity.

SKILLS & SPECIFICATIONS:

• Proven experience in managing teams, with strong leadership and organizational skills.
• Excellent attention to detail and a commitment to maintaining high cleanliness and quality standards.
• Strong communication and interpersonal skills, with a focus on guest satisfaction.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Knowledge of safety and sanitation standards and procedures.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly and cordially with employees and guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers.

PHYSICAL REQUIREMENTS:

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Previous work experience preferred.

OTHER REQUIREMENTS:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Housekeeping Supervisor.