One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We are seeking an experienced Operations Supervisor to join our team. This is a hybrid/in office position based in our Fort Lauderdale office. As Supervisor, Commercial Operations you’ll be responsible for overseeing and creating new voyage build and deployments, including Redeployments in POLAR. You’ll also be in charge of building and maintaining Special Service Item, Future Cruise Credit, Payment Penalty Controls and the Booking Health Report. This motivated, proactive leader will also build and maintain relationships internally with business and shipboard partners and externally with both corporate and independent auditors and with management at our sister brands. You must have strong problem solving skills, be detailed oriented and proficient at multi-tasking and prioritization. This motivated, proactive leader will also build and maintain relationships internally with business and shipboard partners and externally with both corporate and independent auditors and with management at our sister brands

Here’s a summary of what Princess is looking for in its Supervisor, Commercial Operations Support. Is this you?

Responsibilities

• Supervise the Customer System User Support voyage build team. Responsible for all new voyage deployments and redeployments being built in POLAR. This includes building the voyages, blocking cabins, and building launch promotions.

• Oversee the creation on Special Service items in POLAR, working with Onboard teams, Ecommerce and finance for testing and opening of the items.

• Supervise and support team. Manage workflow of analysts and coordinators, conduct staff meetings, build team continuity, support team with goal development, provide coaching and feedback to team members, monitor team attendance and team scheduling and write annual evaluations.

• Oversee team’s work of the Booking Health Report Daily.

• Produce and analyze reporting to ensure voyage building is complete and accurate.

• Perform other duties as assigned.

Requirements

• Demonstrated experience using, supporting or troubleshooting legacy enterprise platforms similar to AS400 or other mainframe reservation systems.

• Experience managing projects, timelines and deliverables.

• Proven analytical mindset.

• Proven ability to work independently.

• Experience with MS Word and Excel at an intermediate skill level.

• Experience with Power BI, Tableau, or SQL including building data queries and providing meaningful analysis.

• Ability to quickly learn multiple system applications.

• Strong written and verbal communication skills.

• Must also be able to work in a structured environment.

• Ability to multi-task.

• Must have strong time management skills.

This is a hybrid/in office position, based in our Fort Lauderdale office. Candidates must be comfortable coming into the office 3 days/week (currently Tuesday-Thursday).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibilities and top priorities are compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:
https://www.princess.com/aboutus/culture-framework/.

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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