The Campaign Coordinator supports the Casino Marketing team in the accurate execution of targeted marketing campaigns across multiple channels. This position assists analysts with pre-launch tasks, validates campaign information, performs quality checks, organizes documentation, monitors customer feedback, and acts as the first point of contact for issue resolution. While not a technical role, success requires a deep understanding of company offer management systems and promotional terms to maintain

Essential Functions:

• Assist campaign analysts with routine pre-launch tasks for new marketing campaigns, such as creating and scoring offer IDs and sharing sample VIFP information with other departments, including Revenue Management and casino call center teams.

• . Validate campaign information in direct mail pieces, test emails, and landing pages to ensure targeted offers are correctly mapped to guests and all offer attributes align with promotional terms across marketing materials and Carnival systems (Navigator, Dash, and website).

• Review campaign summary documents and ensure accuracy of all details, including offer attributes and assignment by guest segment. Create, organize and maintain all campaign documentation, including creative assets and QA checklists, in centralized repository folders for easy team access. Send campaign overview summary emails to internal stakeholders prior to campaign launches.

• Act as the first point of contact for troubleshooting issues impacting casino marketing campaigns. Escalate as needed for timely resolution.

• Review and approve posts for the Carnival Players Club Facebook page and monitor customer conversations across social media platforms to identify potential campaign issues reported by guests. Assess customer sentiment and gather actionable insights to inform future campaigns and promotions that resonate with our targeted audience.

Knowledge, Skills & Abilities:

• Scope: The Campaign Coordinator collaborates across multiple departments—including Revenue Management and call center teams—and works closely with external agencies to maintain campaign integrity.

• Problem solving: This role requires proactive identification and resolution of issues that could impact campaign accuracy and guest experience. The Campaign Coordinator must validate data across multiple systems (Navigator, Dash, Offer Management Portal) and marketing channels to ensure consistency. Problem-solving involves identifying potential errors before campaign launch, troubleshooting discrepancies in real time, and escalating critical issues promptly to minimize operational risk.

• Impact: This role has a significant impact on the accuracy and success of casino marketing campaigns, which directly influence guest engagement and onboard revenue. By ensuring campaign integrity across multiple channels and systems, the Campaign Coordinator reduces operational risk and safeguards brand standards.

• Leadership: Although this role does not include direct reports or budget management, it requires strong leadership skills to coordinate multiple campaigns, often launching simultaneously. The Campaign Coordinator must demonstrate initiative, prioritize effectively, and align stakeholders to ensure accurate and timely execution. Leadership is reflected through clear communication and the ability to escalate and resolve issues promptly.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent work experience).

• Strong understanding of marketing principles and campaign execution processes.

• Familiarity with internal systems such as Dash, Navigator, and Offer Management Portal is strongly preferred.

• 1–2 years of experience in sales, marketing coordination, campaign support, or a similar role.

• Experience validating marketing content and performing quality assurance checks with teams such as Revenue Management or call centers.

Travel: No or very little travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

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