• Manager, Process Management
• Human Resources Data Management & Governance

The HR Data Management & Governance, within the Human Resources Line-of-Business (LoB), is seeking a talented and detail-oriented Process Manager to join our Team.

About the role:

As a Manager, Process Management within the HR Data Management & Governance team you will play a pivotal role in owning process documentation, implementation and improvements for our Data Management Control Suite to ensure alignment with EDRM guidance. This is important to mitigating Global Workforce data risk across the HR Line of Business. Your scope of work will also include management of our High Priority Usages to ensure provisioning agreements are up to date as well as provide transparency to our consumers. There may also be additional BAU activities to ensure that data management is compliant with IDM policy. In this exciting role you will have the opportunity to perform analysis and provide status reports to SLT as well as work with our HR Business Experience teams to ensure we are providing appropriate oversight for control processes.

Some qualities which will contribute to success in this role include, but are not limited to: strong verbal and written communication skills; strong process documentation skills; customer focus as you work closely with our Performing Data Stewards and Accountable Executives, previous experience in participating in data management or OCC audits, and the ability to coordinate large projects across cross-functional Teams, when needed. This will be an excellent and exciting opportunity to elevate one’s career in the field of Process Management within the Data Management discipline.

General Responsibilities:

• Strong knowledge and experience in Data Management and Information Data Management

• Strong knowledge of EDRM HPU Guidelines as well as EDRM CSE guidelines

• Ability to work autonomously as well as work in the white space when needed

• Manage High Priority Usage Activities by working with our producers on the appropriate data quality as well as providing transparency to our consumers to instill confidence in the data they consume.

• HR Control Suite Management to ensure alignment with EDRM CSE guidelines

• Documentation and Execution of Control processes as needed for Control Suite Effectiveness (to include creation of new processes in FUSE)

• Data Defects Reviews

• Partner with Privacy on CCPA activities as it pertains to Workforce data

• Partner with EDRM & Risk as well as various 1st and 2nd-line Oversight Teams to support joint-initiatives and projects

• Partner with our Risk Advisor on our HR Data Management Risk

• Partnering with other LOB consumers to ensure Data Provisioning Agreement requirements are complete and provide transparency into Data Quality activities (this will include collaboration with our DA team to ensure the appropriate reporting is provided based on policy requirements)

• Partner with our HR Experience teams to complete needed control activities.

• Respond to 2nd-line’s Data Effective Challenges, where applicable to Data Governance

• Support Data Audit and MRA remediation, when applicable

• Assist with updates to presentations for Leadership, when needed

• Serve as DM advisor for our Performing Data Stewards and AEs should they have questions related to Data Management, incidents/ defect identification, or data management policy related questions

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience with Microsoft Office or G Suite

• At least 3 years of process management experience

• At least 2 years of experience in Data Governance, Risk Management or Information Data Management Policies

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 1+ years of experience with query execution in Snowflake

• 4+ years of experience in Data Management

• 4+ years of experience in Process or Product Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Mc Lean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).