Farnborough (95987), United Kingdom, Farnborough,

Senior Disputes Product Manager:

Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list.

Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest.

As a senior member of our Disputes Product team, you will play a strategic role in the definition of our disputes product investments. You will be forever building on your understanding of both our Network Participant and business needs, working across the business to realise this value into the market.

What you’ll do

• Autonomously lead the discovery, definition and delivery of new disputes products and features that deliver our key business outcomes

• Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them

• Be passionate about how a payment network operates so that you can disrupt it from the inside out

• Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value

• Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products

• Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine Network Participant interactions

What you’ll bring

• Proven experience working within a regulated industry with demonstrable in market results

• A track record of thought leadership and delivery across complex products or platform capabilities

• Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication

• Proven ability to leverage data and insight to define product strategy and customer experience

• Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering

• Excellent communication skills, able to engage, influence and inspire

• Passionate about achieving the right outcome

Where and how you'll work

This is a permanent position and can be based in our Farnborough Office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Farnborough office 2 days a week..

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and up Reach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• Out Front – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).