Senior Associate, Project Manager (Product Operations)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Senior Associate on the HR Digital Product Operations team, you will drive operational excellence for our new enterprise Talent and Performance Management platform, specifically steering a complex enterprise global rollout. You will sit at the intersection of product vision and operational execution, ensuring that our scaling efforts are well-managed and anchored by a continuous, user-centric feedback loop. While classified as a Project Manager, your primary focus will be Product Operations: standardizing processes, leading operational testing, and managing the support ecosystem to ensure a 'unified, well-managed experience' for all associates.

Key Responsibilities:

• Operational Readiness & Scaling: Design and manage the end-to-end "repeatable pilot process" for new platform capabilities. Partner with HRBPs and Enterprise partners to define pilot populations, track success metrics, and ensure the platform remains an "audit-ready" environment.

• User Acceptance Testing (UAT) Lead: Lead the operational testing lifecycle for monthly releases and major cycle launches. You will coordinate with cross-functional testers to validate that business logic (e.g., role-based access and delegation) performs as intended before reaching the broader associate population.

• Advanced Support & Ticket Orchestration: Serve as the Tier 2/3 escalation point for complex operational "tickets" (e.g., data reconciliation issues between the platform and Workday, accidental submission reversals). You will not just resolve tickets but analyze "support volume trends" to identify and prioritize product fixes or training gaps.

• Stakeholder & Risk Management: Maintain the team’s RAID trackers and risk registers. You will proactively identify operational bottlenecks in the performance cycle and partner with technical teams to ensure automated data shares and system integrations are functioning correctly.

Basic Qualifications:

• At least 2 years of Project Management or Product Operations experience

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• At least 3 years of experience in Product Operations, HR Technology, or Tech Implementations

• Proven experience in UAT coordination and managing operational support queues

• Strong analytical skills with experience in data reconciliation between disparate systems (e.g., internal platforms and HCM systems like Workday)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Mc Lean, VA: $96,500 - $110,100 for Sr. Project Manager

Richmond, VA: $87,700 - $100,100 for Sr. Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).