Director, Process Management (Auto Sales Command Center Lead)

As a Director of Process Management in Capital One Auto Sales, you will lead the Sales Line of Business Command Center, serving as the nerve center for designing, managing and improving processes that drive growth and success for our Sales Associates and Dealer partners. You will serve as the leader and subject matter expert on process improvement initiatives and strategic projects while collaborating with smart and passionate leaders to influence results that have a direct impact on our Dealer customers’ bottom line. You will monitor data trends to measure process and project effectiveness and establish necessary benchmarks or thresholds to guarantee data integrity. You will educate and secure buy-in from key stakeholders on how to leverage Lean and Six Sigma design principles to ensure flawless execution that is 100% right, 100% of the time.

General Responsibilities:

• Establishing and governing the process excellence framework across the broader Sales organization, defining key performance indicators and quality gates

• Direct moderate to large-scale teams in the successful delivery of complex, high-impact process improvement initiatives and strategic projects

• Design and execute a multi-year process improvement roadmap, ensuring agility to prioritize and adapt initiatives based on evolving market and business needs

• Serve as the primary Subject Matter Expert (SME) on Sales risk and control environments, proactively identifying emerging risks and ensuring process design is future-proof

• Drive team preparation and represent the organization during internal and external audit and regulatory exam engagements

• Collaborate cross-functionally to provide strategic thought leadership and influence decisions that directly result in business growth and efficiency gains

• Cultivate influential relationships with senior stakeholders to secure organizational alignment and accountability for process and project commitments

The ideal candidate will bring:

• Demonstrated success in driving process re-engineering efforts that resulted in quantifiable time and resource savings

• Exceptional ability to communicate complex process and project strategies, influencing executive-level partners across a matrixed organization

• Adept analytical skills and meticulous attention to detail, coupled with a proven ability to adapt rapidly within a dynamic, agile business environment

• Inspiring leadership skills to motivate, develop, and drive a team to consistently deliver flawless execution on complex projects

Basic Qualifications:

• Bachelors Degree or military experience

• At least 7 years of experience in Process or Project Management

• At least 5 years of experience in People Management

Preferred Qualifications:

• Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)

• Process or Project Management certification (Lean, Six Sigma, PMP), Business Management certification

• 10+ years of experience in Process or Project Management

• 7+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $173,000 - $197,400 for Director, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).