ABL - Production Support Specialist (DOME)

Job Description

Works in the area of Software Engineering which encompasses the development maintenance and optimization of software solutions and applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He or she is responsible for the development and application of software engineering practice and knowledge in research design development and maintenance.3. He or she work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Job Description

• Grade Specific

Is the entry level in Software Engineering with a foundational understanding on programming concepts, software design and software development principles. Consistently works to direction with reducing supervision, producing accurate and reliable results. They are expected to be eager to learn and know when to ask questions and check for understanding. Understands and follows work processes. Is aware of costs related to own work. Organises own time to deliver against tasks set by others with a short term horizon. Works co operatively with others to achieve team goals and has a direct and positive impact on project performance. Actively seeking feedback to improve and starting to manage own career with support.

Recruiter:

Susana Barbosa

Position:

ABL GCB6 - Production Support Specialist (Cross Border and Cross Currency, Payments)

Location:

CDMX

Work Modality: Hybrid Industry

• Sector: Financial What you’ll do?Service support & incident management

Service support & incident management

• Monitor and support production services, responding to incidents and service requests within agreed SLAs.

• Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.

• Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.

• Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.

• Problem management & continuous improvement

• Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.
  Create and maintain runbooks, knowledge articles and operational checklists to reduce time to restore service.
  Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.

Problem management & continuous improvement

• Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.
• Create and maintain runbooks, knowledge articles and operational checklists to reduce time to restore service.
• Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.

What you’ll bring:

• Experience in production support / IT service management in a regulated environment, ideally within banking technology.
• Strong understanding of IT infrastructure concepts (on-prem and cloud), including networking fundamentals and service dependencies.
• Hands-on capability with Unix/Linux, SQL, log analysis and troubleshooting in distributed systems.
• Experience using monitoring/observability tools (e.g., Splunk, App Dynamics, Geneos or equivalents).
• Working knowledge of Incident, Problem, Change and Release Management (ITIL-aligned).
• Strong communication skills in English, comfortable working with global teams across time zones.
• Proven ability to collaborate across boundaries, prioritise effectively, and stay calm under pressure.

Soft skills:

• Analytical Thinking
• Problem Solving
• Effective Communication
• Cross-functional Collaboration
• Attention to Detail
• Time Management

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Click the following link for more information on your rights as an applicant: https://www.capgemini.com/mx-es/aviso-de-privacidad-para-candidatos-a-ocupar-una-vacante/

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification and validation purposes, including during the hiring and onboarding process.”