Job Title: NOC Tier 1

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.

More about this role:

As a Tier 1 NOC Network Technician, you'll be challenged with support problems where you will coordinate with other NOC and Operational staff and be asked to track outages notifications and circuit outages. You are expected to work with other Network team members to coordinate ticket acceptance and resolutions.

What will you do:

• Perform System patching and IAVA patches to network routers and switches.

• Perform IOS and Software upgrades

• Apply config templates for initial switch and router installs.

• Troubleshoot systems document failures and accessibility problems within the network to our services.

• Escalate them to appropriate support team.

• Monitor network performance against current outages.

• Leverage network TTP and SOPS to closed tickets.

• Support engineering designs data calls.

• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.

• Works independently with some supervision.

• In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.

• Preform Network ticket resolution.

• Support Network ticket closure across Network OPS staff to include:

• Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)

• Use administrative access to the network to stage new switches, router.

• Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.

• Routing Service Requests to the appropriate organization required for incident resolution.

• Performs root cause analyses.

• Completes problem resolutions associated with incident ticket(s)

• May configure, deploy, manage, and maintain network monitoring systems used by the technicians to ensure availability and overall performance of system and services.

Experience:

• High School/GED + 7 Yrs, or Associates + 5 Yrs, or Bachelors + 3 Yrs, or Masters + 1 Yrs,

 DOD 8570 Certification Required:

• Current IAT II

Clearance Requirement:

• Minimum TS/SCI with polygraph

 What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• We invest in our employees by supporting continuing education.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​

Minimum Required Hourly Wage:

$38.68

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.