End User Support Technician

Job Category: Information Technology

Time Type: Full time

Employee Type: Regular-Long Term Assignment

Minimum Clearance Required to Start: None

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

CACI is looking for a well qualified candidate who posses in-depth IT experience and is both a motivated self-starter and one who can work independently successfully and produce measured results.

Responsibilities

• Image, configure, and troubleshoot end-user computers and related hardware.
• Install, configure, and troubleshoot software applications, digital certificates, and operating system components.
• Manage incidents and service requests from assignment through resolution, ensuring a high-quality end-user experience.
• Repair and restore data files; decrypt inaccessible files; perform data migrations; and apply, troubleshoot, and validate file and folder permissions.
• Configure, maintain, and troubleshoot multifunction devices (printing, scanning, and faxing), including coordinating vendor replacements and resolving communication issues.
• Configure and maintain UPS devices and batteries; troubleshoot failures; coordinate vendor support; and plan and communicate scheduled downtime.
• Plan and execute user moves, including workstation deployment, network connectivity, and phone setup.
• Install network equipment and patch network cabling in accordance with established standards and best practices.
• Identify, analyze, and resolve network connectivity issues.
• Maintain wiring closet organization to ensure optimal network performance and compliance.
• Support, maintain, and troubleshoot physical security systems, including badging and camera systems.
• Prepare obsolete IT assets for secure disposal in accordance with company policy.
• Manage stockroom inventory, including asset tracking and periodic audits.
• Accurately document all activities in the Service Now ticketing system and consistently meet established SLAs.
• Support infrastructure initiatives, including site openings, closures, surveys, expansions, and migrations.
• Apply security patches and operating system upgrades to maintain system security and integrity.
• Support and troubleshoot mobile devices across supported platforms.
• Proactively identify, manage, and resolve technical issues within defined timelines.
• Collaborate with cross-functional IT teams to resolve complex and critical incidents.
• Plan, support, and troubleshoot local audiovisual (AV) events.
• Support acquisition and integration efforts, including network installation, cabling, troubleshooting, workstation migration (reimaging or deployment), printer installation, and UPS configuration.
• Develop, maintain, and update technical documentation, including procedures, processes, and hardware/software installation guides.

Qualifications

Required

• The ability to obtain a Secret security clearance.
• Bachelor's degree or equivalent experience, with five to seven years of relevant IT support experience.
• Proficiency with Windows desktop operating systems and Dell hardware platforms.
• Strong working knowledge of Microsoft Office 365, One Drive, and Microsoft Teams.
• Solid understanding of network communications and fundamental networking principles.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to work effectively both independently and in a team environment with minimal supervision.
• Strong attention to detail with demonstrated analytical and problem-solving capabilities.
• Excellent time management skills and the ability to manage multiple priorities.
• Proven ability to communicate effectively with end users via phone and email.
• Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and Web Ex.
• Ability to lift and carry up to 30 pounds.
• Strong organizational skills with the ability to maintain a clean and orderly workspace.

Desired

• Experience supporting Bit Locker and Windows Hello.
• Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments.
• Experience with Cisco VoIP phones and Cisco Call Manager.

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours.

Compensation and Benefits

Pay Range: $67,800 - 142,200 USD

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Equal Opportunity

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

About CACI

Advance the future of national security while working at the intersection of technology, government, and defense. For more than six decades, CACI has been pioneering ground-breaking solutions and helping our customers harness emerging technologies. CACI offers boundless career opportunities for employees to support their country, grow their skills, and expand their horizons.