Senior Service Now Solution Architect

Job Information

• Job Category: Information Technology
• Time Type: Full time
• Employee Type: Regular
• Minimum Clearance Required to Start: Secret
• Percentage of Travel Required: Up to 10%
• Type of Travel: Continental US

The Opportunity

We are looking for a highly skilled Senior Service Now Solution Architect with expertise in Enterprise implementations to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end-user experience across the customer environment.

On this program, we deliver capabilities and services to implement and operate an Enterprise IT Service Management (EITSM) system, Enterprise Service Desk (ESD), Configuration Management Database (CMDB) and IT Storefront. The primary responsibilities of the role are to help customers define their Service Now strategy and guide the delivery team to achieve outcomes across a variety of Service Now modules for a large enterprise (EITSM, CMDB, etc.).

A successful candidate must have the ability to establish and maintain excellent client relationships, ensure the delivery of services meets and exceeds client expectations, and provide leadership and guidance to the Platform development and operations teams. This is a very dynamic role where the skillset requires expert level understanding of the Service Now platform and ecosystem. This position requires the ability to quickly gain an understanding of the customer's operating environment to define appropriate solutions to modernize operations.

Responsibilities

• Provide expert level platform technical oversight and guidance to architects, developers, agile delivery teams and platform administrations for the development of complex solutions and maintenance of the system to ensure optimal and cohesive operations
• Lead the delivery of solutions for an Enterprise System (ITSM, CMDB, SPM, ITOM, etc.)
• Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, from initial discussions through implementation
• Play a key role in the development of the long-term strategy and strategic direction for Service Now Services including the formulation of capability roadmap
• Engage in workshops and meetings to gather requirements, presenting, and validating solutions and testing the interpretation of the client's needs
• Demonstrate solid insights into designing Service Now solutions
• Understand and drive process optimization, efficiencies and productivity
• Act as a mentor to support less experienced colleagues
• Serve as an active contributor of leading practices, standards, and thought leadership related to the Service Now platform
• Provide input into technical solutions for proposals for additional Buy Orders
• Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the Service Now instances, including the data model, integration points, and dependencies that impact Performance
• Perform Architecture design and reviews as required, ensuring initiatives are aligned with future state
• Identify risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations
• Implement data governance policies and procedures to ensure data quality and accuracy
• Perform data analysis to identify trends, patterns, and anomalies

Qualifications

Required

• Must be able to obtain and maintain a Secret security clearance
• 15+ years of relevant experienced (Bachelor's degree may be substituted for 5 years of relevant experience)
• Extensive experience as a Service Now Solution Architect within a large enterprise
• Good understanding of Service Now architecture concepts
• Proven experience with key technologies relevant to the Service Now integrations and security framework
• Strong analytical skills, communication, and presentation skills
• Experience in creating and maintaining product/technology roadmaps specific to Service Now
• Proven experience leading Service Now engagements through design, development, implementation and operations and maintenance cycles
• Demonstrate strong experience working with Service Now platform (e.g., ITSM, SPM, ITOM, Sec Ops)
• Ability to contribute to the development of program architecture and standards
• Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools
• Experience with data modeling, data warehousing, and ETL processes
• Experience with scripting languages such as Java

Script and Python:

• Must meet 8570 IAT Level II and/or 8140 Do

D Cyber Workforce Compliance:

• Certified Service Now Developer
• Certified Service Now Administrator

Desired

• Experience delivering deployable software in short sprints

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Your potential is limitless. So is ours.

Compensation and Benefits

Pay Range: $114,600-$252,100

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position.

Equal Opportunity

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

About CACI

Advance the future of national security while working at the intersection of technology, government, and defense. For more than six decades, CACI has been pioneering ground-breaking solutions and helping our customers harness emerging technologies. CACI offers boundless career opportunities for employees to support their country, grow their skills, and expand their horizons.