Job Title: Service Now Hardware Asset Management Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

CACI is seeking a seeking a highly motivated and experienced Service Now Hardware Asset Management (HAM) Developer to join our dynamic IT team. In this role, you will be responsible for designing, developing, implementing, and maintaining our Service Now HAM capability and its integrations, ensuring accurate and efficient management of our hardware assets throughout their lifecycle. You will work closely with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from our asset data.

Responsibilities: Development & Configuration:

• Design, develop, configure, and customize Service Now HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.

• Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.

• Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.

• Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.

Integration:

• Develop and maintain integrations between Service Now HAM and external systems, inventory management systems and discovery tools.

• Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.

Process Improvement & Automation:

• Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.

• Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.

Support & Maintenance:

• Provide expert-level support, troubleshooting, and issue resolution for the Service Now HAM module and related integrations.

• Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.

Documentation & Best Practices:

• Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.

• Adhere to Service Now best practices, coding standards, and security guidelines.

• Participate in code reviews and provide constructive feedback.

Qualifications:

Required:

• 10 Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).

• Active Secret clearance or the ability to obtain (U.S. citizenship is required)

• Proven expertise in Service Now platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.

• In-depth understanding and practical experience with Service Now CMDB, ITSM, and ITAM modules.

• Demonstrable experience with Service Now HAM implementation and configuration.

• Proficiency in integrating Service Now with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.

• Experience with Service Portal development.

• Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal).

• Familiarity with asset discovery methods and tools.

Desired:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.

• Service Now Certified Application Developer (CAD)

• Service Now Certified Implementation Specialist – ITAM (CIS-ITAM)

• Service Now Certified System Administrator (CSA)

• ITIL v3 or ITIL 4 Foundation certification

• Experience with other Service Now modules like Discovery, Service Mapping, etc.

• Experience with data migrations into Service Now.

• Experience working in an Agile/Scrum development environment.

_________________________________________________________________________What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

_________________________________________________________________________Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.