C.H. Robinson is hiring a Senior Carrier Accounts Payable Representative. In this role, you will work directly with our partners and take incoming calls from C.H. Robinson partners, as assigned. You will be responsible for providing exceptional customer service while leveraging strong communication and critical thinking skills to resolve open direct payables questions. You will use your systems knowledge to navigate C.H. Robinson’s core systems with ease and educate partners and branch representatives on best practices to ensure timely payment releases.

This position requires the ability to work well under pressure, manage deadlines within specific timeframes, and operate in a fast-paced, highly transactional environment while maintaining a high degree of accuracy and compliance.

• Work Model: Hybrid for candidates based in Eden Prairie, MN and Monterrey, MX; fully remote for candidates located in Iowa

• Schedule (Hybrid – MN only): 3 days working from home and 2 days in the office (Wednesdays and Thursdays)

• Hours: Monday through Friday, 9:30 a.m. to 6:00 p.m. (Central Time)

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Leverage system functionality and established processes to resolve daily issues while meeting defined quality and error rate guidelines

• Release direct payments to partners in accordance with required procedures and controls

• Analyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questions

• Exercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriate

• Adhere to established procedures, quality standards, and customer-provided standard operating procedures

• Identify trends and contribute ideas for process improvements with a broader understanding of business impact

• Build and maintain professional relationships with internal and external partners through timely, clear, and professional communication

• Manage high-volume incoming calls, answer partner questions, and accurately log call details and data

• Collaborate with team members by providing back-up support and coaching less experienced colleagues

• Continue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities​

QUALIFICATIONS

Required:

• High school diploma or GED equivalent

• Minimum of 4 years of data entry or related experience

• Minimum of 2 years of strong customer service experience leveraging written and verbal communication skills

• Ability to speak in both Spanish and English

Preferred:

• Proficiency in Microsoft Office Suite

• At least 1 year of experience using the Navisphere system

• Well-developed written and verbal communication skills

• Positive, professional attitude with the ability to handle conflict and sensitive topics

• Strong interpersonal skills

• Critical thinking skills with the ability to use sound judgment and make informed decisions

• Strong organizational skills and attention to detail

• Demonstrated initiative and persistence

• Ability to work in a fast-paced, professional, deadline-driven environment

• Effective multitasking and prioritization skills

• Strong strategic orientation, influence skills, and business acumen

• Ability to motivate and encourage change in a large, dispersed organization

• Commitment to a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.