C.H. Robinson is seeking an Implementation Manager to lead and manage our customer implementation projects in global forwarding.

The Implementation Manager will help create collaborative, consistent, and standardized practices for onboarding new businesses in Oceania and globally. They will position our technology and implementation practices as a competitive differentiator through engagement with customers and branches. This role will share technology solutions and implementation best practices within the region and partner on projects to align the customer experience across the network.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following

Drive Implementation

• Manage end-to-end implementation projects for core global forwarding customer accounts through implementation methodology and project management best practices

• Assist in onboarding complex global accounts coordinating with various internal teams to ensure that all aspects of the customer onboarding process are completed

• Lead communication serving as the primary point of contact for the customer during the onboarding process, ensuring customer inquiries and concerns are addressed in a timely manner

• Partner with aligned branches to build and strengthen a defined implementation process, and with aligned Sales team to capture and track new business opportunities and give the needed support on pre-work items for implementation.

• Create and execute standard onboarding documents

Re-Implementation

Assess existing customer accounts to identify opportunities to implement and enhance process and technology, present continuous improvement opportunities to the branch and customer

Ensure Technology Adoption

Advocate for our technology and provide guidance for reporting and technology solutions Educate commercial teams on our technology offerings

Support Sales

Perform technology demonstrations to support sales, present our implementation methodology as a differentiator within the sales phase

Required Qualifications:

• High school diploma or Graduate Degree/ equivalent

• 4–6 years of global forwarding experience in leading operations or account management, or customer implementation projects

• 1+ year experience in system implementation during new customer onboarding

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Project management experience with the ability to manage multiple projects simultaneously

• Strong decision-making and problem-solving skills

• Facilitation skills, including relationship management and presentations

• Highly organized, able to meet deadlines despite competing priorities

• Strong communication and influencing skills

• Comfortable working with ambiguity and delivering results independently

• Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.