C.H. Robinson is looking for an Account Coordinator to join our team in Guadalajara. In this role, you’ll play a key part in strengthening customer relationships and keeping our logistics operations running smoothly—your work directly impacts customer satisfaction and overall account success.

As an Account Coordinator, you’ll support daily account activities, resolve service issues, and maintain accurate shipment and customer information. You’ll collaborate across internal teams to ensure seamless execution while helping drive operational efficiency and customer retention. Your attention to detail and service mindset will make you a trusted partner to both customers and internal stakeholders.

If you're ready to grow your career with a global leader in supply chain management, apply today and help us move the world forward.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Customer Service:

• Establishes contacts and builds relationships with customers to understand the customer’s needs

• Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met

• Manages conflict and navigates difficult conversations with the customer using tact and diplomacy

• Responds to customer inquiries and provides updates related to exception management in a timely manner

• Ensures quality execution against expectations, identifies issues, and implements solutions Reviews internal and customer data inclusive of customer aligned KPIs for quality and accuracy

• Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share

• Grows the business by listening to customers’ needs, communicating opportunity to Account Management, and providing key customer specific knowledge to influence results

Process Efficiency:

• Leverages available tools and resources to implement efficiencies

• Learns and applies knowledge of best practices to maintain consistency and gain efficiencies across the network

• Utilizes data/reporting to identify and improve service results in order to meet customer expectations

• Partners with internal resources to ensure account processes and SOPs are complete and adhered to

Execution:

• Leverages technology for order statuses and initiates corrective action when exceptions occur (verifying pricing, weights, delivery times, ship quantities, load information, etc.)

• Executes customer workflows, preferences and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer

• Provides ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner

• Collaborates with operations teams to effectively standardize tasks

• Leverages operations teams to execute process effectively and efficiently

• Performs non-standardized operational work as needed to ensure a high-level customer experience

QUALIFICATIONS

Required:

• High School Diploma or GED

• Fluent in Spanish and English (written and verbal)

• Customer Service experience

Preferred:

• Bachelor’s degree from an accredited college or university

• Previous industry experience

• Attention to detail, accuracy, and problem solving

• Basic proficiency in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.