C.H. Robinson is seeking a dynamic Manager Carrier Management to lead a high‑performing team dedicated to delivering exceptional capacity solutions. In this role, you will guide both local and virtual employees through daily coaching, performance development, and strategic execution to meet customer and organizational goals. You will champion change, drive adoption of key carrier procurement strategies, and leverage analytics to influence decisions and improve quality. You will also build strong internal and external relationships to support growth, resolve challenges, and ensure seamless coverage. If you thrive in a fast‑paced environment and excel at empowering teams to succeed, this is your opportunity to make a meaningful impact.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

• Daily coaching and performance management. Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results. Support employees with problem resolution or remove barriers when appropriate

• Encourage employee feedback through formal and informal channels (engagement survey, manager feedback). Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement

• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations

• Plan employee schedules to ensure coverage. Monitor weekly hours to manage personnel and overtime costs

Business Strategy and Execution:

• Clearly communicate capacity organization’s strategic objectives and team/individual performance metrics. Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner

• Drive adoption and participate in strategic carrier procurement strategies (i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.) by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options

• Utilize analytics to drive decision making, manage employee performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results

• Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions. Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals

• Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals. May act as a subject matter expert in communicating with various internal stakeholders

• Champion organizational transformation. Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

• Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

• Participate in and/or lead functional projects as needed

Relationship Management:

• Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships

• Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations/communications, and ensure quality execution. Stay apprised of business needs and changes, business opportunities and customer expectations. Partner on problem resolution and work together on continuous improvement. Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver. Keep internal partners apprised of capacity strategies, initiatives and changes

• Build, manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables the execution of high-quality coverage, ethical issue resolution, and process or service improvements

QUALIFICATIONS

Required:

• High School Diploma or GED

• Minimum 3 years of related logistics experience; capacity experience preferred

• Site Specific: Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university

• Previous supervisory or team leadership experience

• Passionate about leading people and diligent in driving engagement and performance improvement

• Previous C.H. Robinson commercial or capacity experience

• Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence

• Experience managing cross-functional projects

• Comfortable and capable in presenting to both internal and external audiences

• Proficient in Microsoft Office Suite of programs

• Excellent time management skills, with the ability to quickly adjust individual or team priorities based on business needs

• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$94,100.00 - $159,000.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page