Account Manager, FMCG, Groceries (Philippines E-Commerce)

About the team
This team helps FMCG Grocery marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us!

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Requirements:

• Minimum Qualifications

• Bachelor’s Degree or equivalent practical experience

• 3+ years of experience with E-Commerce industry

• Familiar with FMCG Brands

• Having Food & Beverages / Groceries category exposure would be a plus

• Preferred Qualifications

• Direct experience/working relationship with seller from relevant industries

• Experience with selling through content/live - streaming